December 2023 by Jacqueline Cain Burns
Went to Clark?s retail park Norwich 25th November 23Very impressed with your shop assistant-He ordered a pair of boots for me. Measured my feet. Boots arrived today as planned and a perfect fit.Excellent service- Thank you.
October 2023 by Becky Shalders
Very happy with my experience at Clarks, as usual I left it right until the last minute, the day before my son went back to school.. saw a very helpful lady called jade she went above and beyond for my fussy sonWho only wanted trainer type shoes she looked through a bunch online for us and went back and forth several times for him to try on different shoes despite being aided with a walking stick. The shoes he picked were out of my budget and so she gave me a discount and even chucked in a pair of insoles . Thank you jade for making my experience great ?
September 2023 by duncan clarke
Great service at Clarks, booked an appointment for school shoe measurements and was seen slightly earlier than expected, had a selection of shoes to choose from and good advice from the person fitting them. Sue was particularly helpful at the counter when making payment. Thankyou
September 2023 by Sarah Hunter
What a disappointing experience. We took our 17 month old to get resized and purchase new shoes. We were hopeful due to the positive reviews on here which focused on customer service. Unfortunately we experienced the complete opposite. There were about 5 or 6 members of staff who looked as if they wanted to be anywhere but there.Positives were that we were seen and daughter measured quickly and without appointment. However, we noted an awkward, silent look between the members of staff to see who would get the "short straw" of serving us. The young man who measured her feet was pleasant enough though.Once we had her feet measured, we went to look at shoes. No one approached us to see if we needed assistance or if we wanted to try any shoes- they were too busy lounging around the till area and gossiping. There were only a few customers in the shop including us.Eventually, we went to the till to ask to please try a particular size and one of the guys rolled his eyes at his conversation being interrupted and having to help a customer. Again, no one approached us while we were trying them on to see how they fit. We called over the same eye roller guy and he sloped over to us, sighed and asked... "What?"We were so taken aback at this rudeness; when we asked if he thought the shoes fit our daughter OK, he very gruffly told her to "turn around and stand here". She's 17 months!!Anyway, we decided not to buy the shoes purely due to the customer service. We did mention this to them as we left to which they said fair enough.Mind boggling lack of service from a young group of employees in a near-empty shop.We'll be sticking to Start-Rite.
August 2023 by Peter Black
Good range and quick service
August 2023 by the finder
Chris and Max were excellent. Had a first baby shoe fitting and they were chilled, informative and picked out some great shoes. I could not think of better people to have helped!
June 2023 by Kayleigh Coulthard
Lovely kids sale, both staff helped to ensure shoes fitted well on my daughter as she is on cusp of different widths. Great selection.
May 2023 by Richard Rodgers
Easy for parking, swift and excellent service.
April 2023 by Stephanie White
Clarks Riverside Norwich are the best Clarks store I have visited. The staff cannot do enough to help and the store and service is outstanding. So highly recommended. A+++++
January 2023 by MCS McDonagh
10.01.2023 Very quiet on a weekday. Good sale (continues until 22.01.2023), some shoes on sale which are not online.Polite and helpful staff.
October 2022 by John Vincent
Sue made this shoe shopping experience with a 21 month year old truly memorable. In the past let?s just say the shoe fitting experience wasn?t pleasant. Today some new core memories made for our little one and all positive thanks to Sue! I can?t explain how she went above and beyond to ensure the experience was just awesome! Definitely going back thanks to Sue!
May 2022 by D. M-P
It was a pleasant experience, I haven't been there for a long time, the shop was very light with relaxed feeling, the staff member I spoke to was excellent. There selection of shoes caters for everyone, and presented well.There is also is disabled parking right out the shop that could be very convenient for someone.
March 2022 by Hayley Gurklis
Amazing customer service! A couple of residents from Ashfields care home wanted to visit Clarkes at riverside. From the minute we walked into the shop they were brilliant, two members spent a lot of time with them, trying different styles, fits ect and once paid they even carried our bags out to are mini bus!Would definitely recommend.
February 2022 by Ze Nehctit
Great Customer service! Lovely young man served me and nothing was too much trouble. store is spotless and all items displayed beautifully. I always use this Clarks store ?
February 2022 by james Branch
Slippers in my size no chance, couldn't get my hand in a size 11
