January 2024 by Colin Moore
Arrived at 5.15 when closing at 6 and decided they could not serve us in proper china cups. Apparently the dish washer was broken all day, yet there were other customers not using takeaway cups. Very disappointed by Eva and her team. I have previously used Costa loyally, but give the poor attitude of this shop we decided to use Nero instead. The quality was just as good, and despite the shops closing at the same time, had no problem serving us in china cups. I know which chain I will be visiting in future.
December 2023 by Tamarra Millar-Swann
1st time been in this particular Costa, wasn't as friendly.as others in Norwich, food was good, my drink wasn't exactly hot hot, service was very slow, asking me to move close to the person in front so the person behind could scan their card. Could t really move forward at all. No smiley workers at all .
December 2023 by Samantha
Coffee shop on corner of London Street and Gentleman's Walk in Norwich City centreOpposite Norwich MarketAnd near jarrolds department
November 2023 by Erdem ERG?N
Very cosy place to work and meeting.
October 2023 by Richard M
Not happy or helpful staff, asked for a sausage bap and nobody was interested in looking, next time I'll try Starbucks or Cafe Nero a little further along! Oh and all the toilets were locked, looking at other comments presumably as they couldn't be bothered to clean them.
October 2023 by Tasha Gille
Clean place with friendly staff and great coffee ??
October 2023 by Scranny Ben
Oi, blimey! So, there I was, chillin' in Costa Coffee, right? Munchin' on me cake, feelin' proper posh, ya know? Then, bam! Butterfingers kicked in, cake hit the deck. But the barista, bless 'er, she saw the state I was in and hooked me up with a freebie. No word of a lie, it was like winnin' the cake lottery in the middle of the endz!
September 2023 by nigel osborne
Toilet facilities appalling, 2 toilets both saying this toilet is closed, please use the other one. The staff all claim the were unaware but customers, didn't put the note on the doors. Then you get a code on your receipt that doesn't work, by which time you have pissed yourself.
September 2023 by W
Rather dirty city Costa.Staff meant well and perhaps they were overwhelmed but most tables were covered in crumbs, spilt drinks and detritus.Asked for cloth to clean my table myself but they refused saying they couldn't have customers do that which I appreciate but I wouldn't have minded and would have been quicker. Instead we waited 10 minutes like gooseberries for someone to come and clean rubbish that previous dirty customers had left behind.
August 2023 by Rizalina Zarcilla
Usually great place to go.. but this time the female staff was a bit grumpy with my query (did not see the butter)... Still .. coffee is great... just bad customer service with this particular staff. ....and one more thing... upon checking my receipt I discovered that I was overcharged.. I only bought 1 portion of toast (£2.10), I was charged twice..
August 2023 by Daz ?Daznch?
The lady dealing with me was rude, I have a hidden disability and don't hear well. I will not attend this costa anymore, I have deleted my account and rather give my money to a company with better customer care. This costa meant to open at 7am but you lucky if it is open by 8am.
July 2023 by TREVOR HILLS
Excellent coffee as always. Nice and friendly staff.
July 2023 by David Clarke
Always great to visit here. Delicious cake and coffee. Not forgetting the free WiFi.
July 2023 by J C
Nice coffee but over priced, staff friendly
July 2023 by Romina Hlibiciuc
Extremely rude staff, especially a lady named Natalie. I went in with my 3 year old and he wanted to use the toilets before ordering but she made us stay in the queue and order and then she allowed to use the toilet. I asked her kindly to use the restroom and assured her that we will order afterwards and anyways she wouldn?t allow us to use it.Thank you