June 2018 by Julie Li
I had very very bad experience in this shop, I brought my Swiss made watch to this shop in Norwich ,tried to get a quotation of repair. There was a small piece of diamond loosing from the watch dial to a small plastic bag. So I gave my watch with the small plastic bag to staff, and kept reminding her do not loose my diamond which was original . She replied with confident and let me no worry about it cos they are professional jewellers . But after 10 days later, when I want to get my watch with diamond back, I had been told they lost the diamond . They just tried to replace me a completely different type and much big crap stone. And since then the staffs and manager's attitude were very perfunctory. So so so disappointed with this company . don't do shopping or repair in this shop, they provide horrible poor service , not professionally at all.