August 2022 by James Grady
Luke was really helpful throughout our once every 10 year car buying experience! He listened to our requirements and found a car which matched exactly what we were looking for. He made sure we were happy both during and after the purchase. Recommended.
June 2022 by D. M-P
I was greated by a very nice young lady at the reception desk.Good customer service, on a large site, the company holds around 16,000 cars in total around the UK, with a good aftercare plan.I was told they can get any car on there website delivered to the branch for £99. They have around 160 cars delivered per week to there Norwich branch.There is a big customer carpark, customer toilets.I guess it all depends on your budget
June 2022 by Becky Williams
Visited the Car Store on a Sunday to have a look at a car, when there we were greeted by Richard who shown us the car, went through all the details and sorted it for me to test drive. When decided we want to go through with buying the car Richard was fantastic at explaining everything and all of our options and no question was too silly!When picking the car up it was all smooth and straight forward, car had been cleaned beautifully and was absolutely perfect!The store its self is such a nice vibe, was welcoming and everyone was so friendly. Richard was a star, when we are next looking for a car we will be coming back to see Richard.
June 2022 by Jacob Warren
Got a car on finance last week. Very professional, staff friendly and welcoming. Good communication. Will buy again from them in the future. For what you get it is worth it. Peace of mind and I love my car.
June 2022 by Sara Andrews
As someone who?s never bought a car before at this level I had no idea what I needed to do. Luke went through everything with me, explained everything and offered advice throughout the entire process which made it so easy and an enjoyable experience. My new car is amazing and the service I received from Luke was brilliant, would recommend to anyone :-)
June 2022 by Keelan Murdock
Brilliant service from start to finish from the lovely Michael Johnstone. Helped with all my queries and was able to send me a video of the vehicle i was interested in whilst i was away on holiday. Friendly and Polite. Travelled 176 miles to collect the car and Michael made sure everything was ready on time and made the collection very quick an easy to assist in my journey home. Would defiantly recommend purchasing from these guys and a great range of cars to view and purchase too!
May 2022 by Mandy Perrin
Fantastic service. Luke was very friendly and honest, not your stereotypical pushy car sales person at all. Made the whole process easy and the help and advice afterwards so far has been great. We know if we have any problems with the car they're on hand to help and advise. The car was serviced and spotless, literally couldn't fault it. Would highly recommend to anyone looking to buy or lease a car and they offer a really good part exchange on our old car too. The receptionist was lovely too and we enjoyed a few of their cappuccinos whilst we did the deal ?
May 2022 by Laura Butler
Just bought a car here today and found it to be such a straightforward experience. We were helped by a guy called Derice who was lovely and a breath of fresh air from my previous experiences with car salespeople. Great eyes too! Lots of cars to choose from, and we were really happy to walk away with one the same afternoon, in the style we wanted and the right price too. Would definitely recommend for a hassle free car buying experience.
April 2022 by Zoe Gale
This is the way to buy a car. The good old fashioned way. We were very pleased with the service we received from Richard. There was no pressure selling and we had plenty of time to view the cars at our leisure. We found one we liked and arranging the test drive was a doddle. Richard then very speedily went through our finance options and a deal was done. This all happened late Saturday afternoon and we then collected a fully valeted car on the Sunday. Outstanding service and customer interaction. Richard was very good and we would happily do business with him again. The receptionist was also very friendly and efficient. Overall a great team
April 2022 by Grace Cruickshank
Ben was my dealer. He made the experience entertaining and enjoyable which you don?t normally get from buying a car. I trusted his fabulous advice towards my choice of car as he?s pretty down to earth and human. He also went to great lengths to sort out certain problems along the way. Thanks Ben:)
March 2022 by Paige Anderson
Great from start to finish. We had Luke deal with us and getting us our new family car. He was so helpful and gave us all the information we needed. Everyone is so kind and so nice. Definitely recommend, wouldn?t of wanted to go to anyone different.
October 2021 by Lynne Harper
If you want to buy a car with as little stress as possible and be treated as a valued customer then this is the place to go. Ben Simmons was so helpful and informative and although it was not all plain sailing I really felt he was doing his best for me. There was also NO pressurised selling. He has kept me informed by email and has always replied if I have a query.I have every faith in continued excellent service and professionalism. Thank you.
October 2021 by K Hemmings
First experience buying a new car. Very polite and friendly staff, didn't feel like being pushed into a sale. Happy for me to view, test drive and ask as many questions as needed. Jayne who completed our sale was very helpful and accommodating when it was tricky for us to get to store. Would certainly return in the future!
October 2021 by Lewis Hayden
I can't praise these guys enough I only walked in to get an idea for price on a part x and ended up walking away with a new car.Sam was the man from start to finish straight forward speaking straight to the point with no slippery sales tactics and I had pre prepared myself for this but really wasn't needed they actually treated me and my partner like a human!! I would have felt safe with my partner even going in on her own safe to say there might be hope for car slaes reps after allThanks Sam
October 2021 by 2009sweettee
Both Sam Hills and Ben Simmons are are a credit to the company. Very professional and excellent customer service. I had an issue and Sam had the patience of a Saint, going above and beyond to help me out. I had my new car within around a week of enquiring- they move fast! Setting everything up for me, including delivery of my new wheels to the West Midlands at no charge. Love my wheels I feel lucky.Thank you guys and Car Store Norwich ?
