June 2018 by peter howse
They do have a great range of products and their own brand clothing is good value for money. I do often find though if you are looking for a brand name and Google it you'll usually find it cheaper elsewhere.
The reason for my poor review was the recent "15% off everything" offer on their website. While this was actually a very good offer it was a bit off putting to note they weren't telling any customer in at the tills about this if they didn't already know when they came to pay. When I got to the till I wasn't told either so I inquired. The sales person pretended to know nothing about it until I pointed out he had the barcode for the offer next to his till. At which point he exclaimed with a red face, "Oh that offer". Very poor customer service from an otherwise great shop.
April 2018 by Safir Sailing
Good outdoor place with middle range equipments. Get discount card for £5 per year for further discounts.
April 2018 by Ashley Copp
Reasonable prices, really helpful and kind staff that fitted my backpack for me. A very pleasant experience
March 2018 by Mark Pearce
Excellent store, friendly staff, always check online whilst you're in store as if it's a U.K. competitor they will match and beat by 10%. Loads of stuff. Climbing equipment is my main reason to visit.
Although recently their bikes have become surprisingly usable offroad considering they aren't a dedicated bike store. (Halfords doesn't count.)
February 2018 by Terence Holden
Reserved an item on line. It was not made clear that the item was an ex display item.
Staff were friendly when I collected from the store but again not told ex display.
When I got home and unpacked it I found parts missing so the item was useless. I am not sure why the staff can not check goods before they put them on hold. Be warned if you need anything check it before you leave.