October 2023 by Gerald Bradley
I went into the shop at Norwich, it was just before closing time but the staff were welcoming and more than happy to help and they worked as a team to complete my request. Great service experience.
August 2023 by Kevin Wright
Great experience,fantastic customer service
August 2023 by Rick Anthony
Very nice staff, extremely helpful
July 2023 by Tara
Fantastic customer service from Jane, extremely helpful and nothing was too much. I was very overwhelmed looking for a wedding band and Jane was very helpful and patient with me, even though it was nearing closing time. I didn?t buy In store but loved the ring so much I purchased online later that evening. Also very helpful regarding papers for my partners watch. Thanks again Jane x
June 2023 by ROD AND DOROTHY DEWING
The customer service here was first class, and even though I was cashing in a Tesco voucher, the service could not have been better if I had been spending thousands of pounds. The assistant was helpful, polite, and very professional.
June 2023 by Ian Shaw
Long waiting times for a battery change with Tissot. Felt a little like the sales rep was trying to upsel me for a full service even though my Tissot had a full service last time it was sent in. They then followed up to say that if Tissot don't have parts for the Watch after they run a diagnostics that they will contact me for further payment for a full service as if to try scare monger me into paying for a full service now when all I need is a new battery and new seal!In addition Godsmiths have signed me up to their marketing emails without consent, so now I keep getting marketing and research emails even though I 'unsubscribed' from there mailing list! GDPR breach.
April 2023 by Carol Ann
We were made to feel very comfortable on arrival at the premises. Very friendly, knowledgeable staff who handled our items with care.
April 2023 by Gary Murray
Service was very good and decent price.
March 2023 by Heidi Fountain
Goldsmiths restored my faith in retailers. Sarah in Norwich store is absolutely superb and it's not often I say that. She is absolutely 1st class customer service and such a naturally likeable person. Retail needs more like her.
March 2023 by Ray Walding
Very easy to deal with. Polite attentive assistants. Reasonable price for the watch service.
February 2023 by yvonne arnold
Brilliant service would highly recommend the Norwich store very welcoming and accommodating.
January 2023 by Sam Buck
I needed a link taken out of my watch which they did immediately despite them being really busy . They are always so helpful .
January 2023 by helen catley
Jane , was excellent. Knew exactly what we was looing for and very personalized to us . We were looking for a enagement ring and was happy to look no further
December 2022 by Barry Redrup
The service at Goldsmiths Norwich was excellent - the store however, was not as plush as some I have been to and it does not carry as much stock as others.
December 2022 by Raminta Mecelyte
Great Service lovely Lidija highly recommended :)
