November 2023 by T W
Booked car in for 9am on Saturday morning to be told late Saturday afternoon that they could not fit it in but would fit it on Sunday instead. Dropped off first thing on Sunday, called at 3:30pm to be informed that they were still unable to fit it in and would need to come back Monday. Would strongly avoid as clearly do not abide by time slots nor appreciate others time - four wasted trips to that place for nothing and not even an apology from the staff.
September 2023 by Sweetazanutjutt
Won't be using Halfords ever again, booked car in for a morning slot to look at clutch,only to be told at 3:30pm that it still hadn't been looked at. They have now lost out on having my money for a new clutch and any future work.
August 2023 by Iwonder
Won't be using Halfords ever again, booked car in for a morning slot to look at clutch,only to be told at 3:30pm that it still hadn't been looked at. They have now lost out on having my money for a new clutch and any future work.
August 2023 by Tanya Wal
Very lovely understanding staff here.Fixed the car after Mot fail, then passed mot ?Highly recommendService: General repairs & maintenance
May 2023 by Jamie Appleton
Had my car in for a wheel alignment, left it for the entire day and heard nothing as to when it was finished. Called late in the afternoon to find out anything only to be told they couldnt do it for my particular car. Arrived to find the car hadnt even moved and inch from the spot i parked it in
May 2023 by mohamed naghy
Incompetent, unprofessional and dangerous. 6 months ago took the car for Cambelt replacement till this day still struggling with various issues . Car almost went on fire on A47 because they did not fit the fuel injector correctly , the car had a toxic smell , they told me it will fade away, had enough of it and dropped car to dealership for diagnostics, turns out we have all been breathing Exhaust gases because they missed up when putting back the turbo after they caused engine failure back in December. Terrible experience.
May 2023 by Matt Stevens
Would leave zero stars if I could. (Garden Street Norwich)Gave benifit of the doubt with the first vehicle, which took 2 days to do a standard service and then they put it back together incomplete so had to return.2 months later tried again to drop a different vehicle of for service and no contact all day and not done. Dont waste your time with Garden Street.
March 2023 by Tracey Hawthorne
Short story - I took my car into Halfords and it never worked again. Halfords told me to call breakdown recovery and let them know what is wrong with it!!!Long story - Took car in as a warning light had come on and MOT due. £200 spent but warning light not gone off, they suspected head gasket which as a garage they do not repair and told me to take it away. It stalled and would not restart immediately outside their garage.**HALFORDS PUSHED MY CAR TO THE SIDE OF THE ROAD AND TOLD ME TO PHONE BREAKDOWN RECOVERY AFTER IT HAD JUST LEFT THEIR GARAGE!!!**AA disagreed with and asked them to recheck. 2 days later and constant phone calls they said they still thought it was head gasket still. Numerous other garages told me hows unlikely it was ^never known it to happen in an avensis". An independant mechanic came out to check - spent a couple of hours when Halfords knew he was there. The engine had not put back together properly after they had checked it so first he had to sort this. The manager asked me to let them know what was wrong with the car when I knew. A Halfords mechanic showed him a video of a crack in the engine at the end of the day - information which could have been passed on to the mechanic much earlier.I will never again use Halfords due to their unhelpfulness after my car drove in for repair and never worked again.Service: General repairs & maintenance
March 2023 by Elizabeth Raen Baldwin
good service, and I appreciate the insight and advice from the mechanics themselves. They measured brakes and tyres etc to the mm, and advised on the percentage they were worn to.... so useful. friendly reception people.
February 2023 by Steve Roberts
Great service today at Halfords I had all the brakes replaced plus a brake calliper problem diagnosed and replaced before close of business. Improved parking would make the whole experience at Halfords garden street so much better. But very satisfied with the work done on my car.Service: Brakes
February 2023 by Richard Jeffery
Really poor service. Booked my car in for 8.30 for a wheel alignment appointment. (Booking time options were 8.30 or 11.30). By half 12 they hadn't even started and I needed the car back by one so had to go and pick it up with the garage having done the square root of naff all with it in the 4 hours they'd had it. I then rebooked the appointment which I then had to cancel due to my shifts being changed. Told them I'd have to rebook it again but all they did was cancel it and refund me. When I emailed and asked why they'd refunded me as I would still need to rebook I heard nothing. Word to the wise ignore their booking times they're meaningless and don't expect a prompt or efficient service.
February 2023 by Ciel Bleu
Terrible garage, and terrible customer service.I booked my car in a week in advance to have the brakes checked and changed. They gave me an appointment. I dropped the car off in the morning, and by 3 pm they hadn?t called to saying they had don?t it, so I called them and they just said they don?t have time to do the car!! I?ve had no car for a day, and haven?t been able to work, and now I have to drive a car with dangerous brakes as they can?t be bothered to even check them, which takes 5 mins!!Service: Brakes
February 2023 by David Miller
I wanted a quote for a tow bar to be fitted to my volvo, but unfortunately you had no-one to answer the phone at Norwich branch.
January 2023 by Neil Garrett
disreputable rip off artists. I took my Volkswagen Golf here (December 2022) for a repair. They charged me over £600 to change the plugs and the coils. This did not fix the issue. When I then took it to a different garage, this garage revealed that the plugs and coils Halfords Autocentre had installed were the cheapest possible kind. My oil was also pretty much down to empty - this is a very basic thing that should and would have been checked and flagged by a reputable autocentre.Service: General repairs & maintenance
December 2022 by Adeniyi Aderounmu
The staffs are welcoming and accommodating. What a lovely place to have your car serviced.
