December 2023 by Avinash Ranjan
Good place!
December 2023 by Anthony Richardson
Great staff, great service
December 2023 by Marcin J
the worst place ever... only one left and even they should be open they not working... what a waste of time
September 2023 by Thanh Le Viet
The staff was friendly and helpful, sorted my issue out very quick.
May 2023 by Myrtle Hudson
Just used ATM to withdraw £40.00 and received receipt but no money! Staff refused to do anything about the problem and said had to go to my own bank to recover the loss of £40.00 from HSBC. Am 90 years old and need the cash to buy food! Wouldn?t trust HSBC again as no customer service.
April 2023 by iitsantoine
Every time I come, the staff is very nice and helpful. I prefer to come on site than to call, everything is easier and faster. Thank you!
December 2022 by Jo Shack
Warm bank, icy staffI withdrew some cash from the internal atm.( I wanted a fiver for someone who was doing a collection outside, near the bank)ATM doesn't give fivers, so Iasked staff member if they would change a tenner I had that I had just got out of their machine.She asks "is you account with us?"Me to her, puzzled "er, no"Her to me "then no I can't"Loving the use of the word "can't"And silly of me, I thought was a BANK.Went to Tesco's where they can - and did-changeit.
September 2022 by Clifford M Willett (Cliff)
I've personally found the staff at this branch helpful and efficient.Some transactions you may need to carry out upstairs, but there is a lift should you need one.
August 2022 by Cliff Malcolm W
I've personally found the staff at this branch helpful and efficient.Some transactions you may need to carry out upstairs, but there is a lift should you need one.
July 2022 by Abdessamad Harikel
The new stuff Seif is a good addition to the HSBC Norwich team based on my smooth experience with him today, thanks for the help and also to the lady with the redish hair who was kind and helpful as well. Thanks Again
July 2022 by Bevis Sydney
We came in today to see if it wold be possible to open a bank account for a Ukrainian we are hosting and who only arrived in the UK yesterday. Josh and his colleagues made this super easy for us and also surprisingly fun! It was all done and dusted in about 40 minutes. It's great to see that there is still a place for branch-based banking and that it can still be done with such excellent customer service. Thank you!
May 2022 by zmole1987
Asked for help putting a cheque in an got the worst customer service I've ever experienced. Rude, couldn't be bothered. When I asked for the manager she started apologizing and told me she was just try to prioritize some other people over me. Joke
February 2022 by Geoff Kerss
Went in to deal with Uncles bereavement. Struggled to find the "counter" hmm, they dont seem to have a counter. So I finally got invited to stand beside a tiny plinth with a laptop on, not too inviting is it... unfortunately the death papers had got wet in my bag, I was struggling with this, and had to put them on the floor to try and dry a little!!! OK, its a bank, and I guess you expect to be treated a bit like a number in a bank, but this was really brought home, going to the next institution on the list, a building society, I was invited to sit somewhere, so I could lay the papers down, and when they came back, they offered me a few envelopes to help the will and death certificates dry out a bit. Oh my, what a difference. So, HSBC, what a joke by comparison, hope I dont have to go back.
February 2022 by HEAT SPORTS
The new stuff Seif is a good addition to the HSBC Norwich team based on my smooth experience with him today, thanks for the help and also to the lady with the redish hair who was kind and helpful as well. Thanks Again
January 2022 by Plumb Heat source
The new stuff Seif is a good addition to the HSBC Norwich team based on my smooth experience with him today, thanks for the help and also to the lady with the redish hair who was kind and helpful as well. Thanks Again
