June 2023 by Maryanne Old Arts
It's a beautiful shop with amazing tentative staff ..great things going on too. Including watercolour classes and fashion shows !
May 2023 by Donald Clark
Brilliant store, but for me it?s the staff, always friendly smiling helpful and knowledgeable.
Personal service is a very rare thing these days so to all the staff at John Lewis Norwich, well done and thank you.
April 2023 by Angel Marcelo Gonzalez
excellent food and service
January 2023 by Reuben Dunn
Pleasantly surprised by the Big Breakfast! A lot on the plate, well prepared and serves with a smile.
December 2022 by Stephen Seaman
Excellent experience with John Lewis, who recently supplied blinds and curtains for refurbishment of a city centre property. All staff were first class, but would give particular mention to Bryony, who went above and beyond.
November 2022 by Karen Buller
Fabulous store. Lots of lovely items to purchase. Friendly and knowledgeable staff. Easy parking. Great for coffee and cake or a light lunch that fits around your shopping experience.
October 2022 by Rockin' David Croucher
A PROPER department store! Great range of quality products with kind and attentive staff. Really a pleasure to visit.
October 2022 by David Judd
First time in this JL branch ,, all staff very friendly, also in the place to eat the food was great the staff and service was great nice to sit down and relax after shopping
October 2022 by Alison Pettitt
We had an outstanding experience with a personal shopper? Sharon understood the ?brief? of what clothes my 15-year-old daughter needed and provided a selection that met the requirements and were versatile. Definitely a great way to shop, highly recommended! Thank you Sharon.
October 2022 by J W
Always a pleasure.\\nThursday evenings at the store are great. Much less busy, although the staff were a tiny bit too attentive - within the space of 5 minutes we were asked if we needed any help by 3 different members of staff
October 2022 by David Crouchen
Really good department store. Very good cafe. Wish we had a store as good as this near to where we live.
August 2022 by Michelle Lenton
A couple of weeks ago I went into John Lewis to look at the Dyson Airwrap, I was served by a lovely lady who worked in John Lewis called Michelle she was amazing, I went away thinking about buying one. I went back today to be served by the Dyson representative Brit, who was insulting and rude, quite pushy I wanted the copper one and she went well the colour doesn?t make it do anything different! True but the same applies of cars and people don?t just buy the wrong colour, so I came out of John Lewis not wanting to buy the Airwrap from her. I came home and purchased it from the store on line!
August 2022 by Melita Hands
Don't bother shopping with John Lewis. We bought a TV from them with a sound bar. The TV was faulty and needed to be repaired/looked at three times within a year and a half. It initially broke within 6 months of getting it. TV found to be faulty by an external company (the TV in question has been discontinued due to the fault). You expect to get your money back in full. Apparently not!! When it came to being refunded, we didn't get the full price refunded. We got part of it because John Lewis said it was due to depreciation of value due to the advancement of technology. Please don't bother with John Lewis. You'll only get part of your money back if your item is faulty. It's not like we changed our mind on the TV, it was literally not fit for purpose. Shocking customer service. Please don't bother.
August 2022 by Michael Hanley
Very good service from staff, good choice of goods , goods to suit all budgets.
August 2022 by Alex Hart
The General Manager at the Norwich store is a star. He was very helpful to me and my family today, helping us out with a problem when he didn't have to.
