November 2023 by A. J.
Was rudely and wrongly accused of stealing for no apparent reason by a member of staff as I was exiting the self service checkouts. Terribly judgemental and unprofessional staff
October 2023 by Bran Willia
Well organised shelves, poor selection of products and unreasonable prices. No parking on site, always crowded and does not smell good inside the store.
October 2023 by Alex Bailey
Amy-Bella, wow! I've had the best shopping experience in my life with her, I've been given the most extensive advice on an arrav of suits.I'm now walking out of store with such a great selection of smart wear. I can mix and match several suits all through the winter now! What an incredible lady, thank you so much.
October 2023 by Rosie Roberts
Does not have a good selection of goods but ok for quick shopping, not value for the money.
August 2023 by Susan Raw
Fitted for new bra
Absolutely exceptional customer service .
Nothing was to much trouble .
Kind and considerate.
August 2023 by Diane Gibbs
Marks and Spencer Norwich have a wonderful food section. Plenty of fresh meals and some frozen foods.fresh bread daily. A large womens department on the first floor and a mens department and children's department on the second floor,3rd floor is furniture and bedding. They are very good at exchanging goods or refunds. Make the most of this wonderful shop. Lots of shops have, or are closing . Don't let this happen to our Marks and Spencer.
July 2023 by Katrina Hopkins
Got what I was looking for . Lovely clean store with a variety of goods
July 2023 by David Blundell
Visited the store today in the hope of buying some essentials as I have done for years. However the lighting in store is horrible and almost triggered a migraine. Sort the lights out as it is physically uncomfortable to shop with spot lights directed into your eyes. I won?t be returning until this has changed.
June 2023 by Anna Grady
The ladies in the bra fitting dept absolutely brilliant yesterday great service and care will always use M&S
June 2023 by oswaldo merchor
I couldn't find the size that I required. Asked an assistant and she very kindly went to the warehouse and brought back the size required.
June 2023 by Debbie B
Long queues on ground floor women's wear, slow unfriendly service.
June 2023 by Christina Beardsley
Visited yesterday when I should imagine the temperature within the store was illegal. According to the staff the AC has not been working for a while. The changing rooms were like saunas, the toilets filthy in need of a deep clean the whole store is an utter disgrace and I feel so sorry for the staff having to work in those dreadful conditions. I had money to burn but couldn?t stand to even bother to try clothes on in such uncomfortable surroundings. Plus I don?t take kindly to M&S pushing their political agenda and trying to brainwash shoppers. Virtue signalling is so fake and I dislike being preached at whilst on a shopping trip. Get your act together M&S for the sake of your staff, if not mine.
May 2023 by Peter Jones
Visited M&S Norwich store in May and apart from having the most confusing internal store signage ever, a far bigger issue caused me to want to leave the store as quickly as possible. The spot lighting in the main part of the store triggered such an acute headache that I had to shade my eyes (sunglasses may have helped) but it was so uncomfortable that after a nominal purchase I had to leave.Fix this and I will return. If not, will avoid in future ?
May 2023 by Boro81 - x
Love the jalapeño poppers please don't stop selling them
May 2023 by Kristina Randall
Absolutely appalled at the attitude of the woman staff member in the cafe this Saturday afternoon(22nd May) around 5.15 and 5.30pm. My 76 year old mother and sister (with sprained ankle) sat down on a table in the EMPTY cafe to rest while I did the shopping for groceries...This rude obnoxious cafe manager told them to get out, very arrogantly, even though the Cafe was Empty...Shame on you Marks and Spencer! Sack this woman...? Am coming to make a complaint in the store on Monday.