March 2024 by Tracy Freeman
I am in the coffee shop and the 2 members of staff have been very helpful and friendly as i am on crutches they helped me to a table can't ask for two better people
February 2024 by Vaughan Beckham
Went there to get some sweets, the old woman shouted get out because of what I was wearing and told me they were closing at 8 when it says the close at 9
October 2023 by Jack Davenport
Not the best place. People still being served with trays when obviously there is no space for them to sit. It?s a busy Sunday.Toasted sandwiches are mown £6.Ask for cream on our coffee to be told ?we shouldn?t really do that?. How weird is this?Coffee isn?t nice, that be a regular vanilla latte.Ordered a scone, and they refused to heat it up.Just a strange feeling emanating from behind the counter. Weird policies. Nothing like your city M&S.Positive, the staff are polite.Only came here because costa was super busy.
October 2023 by Sam Swales
Good food
July 2023 by Sam Giles
My Mum and I were hoping to have a nice fried breakfast, but at 9.50am we were told the breakfast wrap was unavailable. We opted for the eggs benedict. We waited at the counter for our drinks, which were plonked on the counter with no communication at all. The food hall was freezing cold and the tables looked like they hadn?t been cleaned. Our food was brought over, with no cutlery and again no communication. On top of this the eggs benedict was barely warm. Overall it was not a very nice experience and I would have expected more from M&S. Maybe some staff training on customer service would be an idea?!
June 2023 by Sophie Green
Brilliant and friendly
June 2023 by Max
A decent sized M&S foodhall. Not the biggest I've seen but generally has everything you'd want from M&S. Missing some ice creams etc.
June 2023 by kate prutton
Just heard M&S are going cashless!!I will be boycotting you from now on.Either accept cash or suffer losses as a result. There is a growing movement of people unwilling to go along with this.I guess you'll find out soon enough when your profits drop off.
May 2023 by Joan Candlin
Nice store to visit. Good selection.
February 2023 by roger dulson
Person behind counter ignored us for a while I was ready to walk out before being served tables and sitting area not cleared up. Not a great experience .
January 2023 by Nicky Deeble
What ever happened to service with smile ,staff are so misserable
October 2022 by Mike Newsham-Chaney
Alway naughty and nice things to buy
August 2022 by Cherry Knights
We never intend buying meals in there, to expensive for s. Only go in to have a cup of coffee&a loo stop
April 2022 by Jade Knights-Rush
So after a tough week so far with my recent diagnosis I decided I would pluck up the courage & take my daughter lily to Smyths & have lunch @M&S Longwater.
As it was our turn to order/pay we were greeted by a lovely,happy smiley lady Jazz who we got chatting to. As I got my purse out Jazz said ?there is nothing to pay it?s all been paid for you my act of kindness to you!?
I was in tears as this ment so so much to me that there are still kind hearted people in this world! Jazz truly took my breath away! I am still in shock!?
Thank you will never seem enough! It really restores my faith in people.
February 2022 by Terry Dowd
Up to normal m&s standards. Expensive but great quality.
