July 2023 by William Newton
Very pleasant staff
April 2022 by Barry Payne
Too busy ...they need more counters and staff
November 2021 by martin blythe
Machines are handy for most transactions paying in etc which is a good job because all the cashiers have been removed now down to two !This is one of only a few branches remaining since Prince Of Wales Road closed down and also Natwest at Wroxham also closed such a shame.
September 2021 by James Alexander Laughlin
Shocking customer service, more focused on trying to sell loans and paid-for bank accounts than trying to resolve customer enquiries.
September 2021 by Shah Rudro
Free parking and easy to access.
July 2021 by Jeni Wright
DO NOT USE THIS BRANCH! They will try & get you to use their machines which DO NOT WORK! I have had major issues paying in a cheque because the machine was unable to read the correct amount & I have now had to pay coins into a machine which failed to read the correct amount twice! The other machine that counts coins wasn't working either and I was not allowed to pay in at the desk. When I expressed my frustration in having to take a large number of coins back out of the machine for the second time, the condescending female member of staff literally threatened to close my account! DO NOT USE THIS BANK EVER!!!!
July 2021 by Phil H
Opening Hours are a joke. 10pm - 3pm monday-friday only. What normal working person can get there during those hours.At least give us a Saturday morning or late night opening one day a week.
June 2021 by Vera Kananu
Quick visit, no problems. Great staff very efficient and very professional.
May 2021 by Eulises Melo
Just found My dear Paul Melo past away I will be contacting the bank to see if I get the little hi left to me his next of kin but I will share what ever he left with those that help him achieve his goals. Rest in peace PAUL MELO.
February 2021 by Phil Hembling
Opening Hours are a joke. 10pm - 3pm monday-friday only. What normal working person can get there during those hours.At least give us a Saturday morning or late night opening one day a week.
November 2020 by Paul Bullinger
Used this branch (Boundary Road) to pay in cheques. The machine didn't like my cheques for some reason so saw a cashier who was very pleasant
October 2020 by John Bunyan
Easiest bank to get to and park in Norwich. I never use the counter services as the machines inside do everything I need. Paying in cheques, cash or even coins is a breeze plus withdrawing money of course!
April 2019 by Rebecca Burgess
Terrible service under staffed if your in a hurry avoid this bank
November 2018 by Steve Hayman
Modern facilities and friendly, helpful staff. Unfortunately they have decided to close this branch on Saturdays so if you bank with Natwest and you work on weekdays, you now have no choice but to visit the city centre branch to get to a bank on Saturday. it used to be a 20 minute trip on Saturday morning, but now I'm lucky if I get in and out in under 90 minutes and there is the cost of parking or public transport.
November 2018 by Jasmine Ives-Keeler
Poor customer service, waited in a line of one person for over 20mins, whilst cashier discussed recent holiday and other staff chatted amongst themselves. Didnâ??t greet me or apologise for my wait. Wonâ??t be returning to this branch.
