November 2023 by Bk Trade
This is my go to post office, no matter how far I am from the location. Staff are really friendly and have always been helpful, especially when I bring in the big packages. I would recommend using their service.
November 2023 by Laxmi Narasimha Murthy Chilukamarri
The best Post Office and great customer service. Pete was so helpful in returning our package and even he followed up and replied to our emails. Thanks Pete
September 2023 by Susan
1) My husband and I visited Earlham House Post Office (NR2 3PD) on 14 September, 2023 at around 11:20am to post a parcel of an amplifier.2) We were very disappointed with the service we received. The lady who served us was senior to the other lady at the second counter at the post office.3) We were unable to place the parcel properly on the scales, as many other items on display next to the scales interfered with the big parcel. Unfortunately, this seemed to have put her in a bad mood, and she gave us a dark look that made us feel very uncomfortable.4) When we asked the price, she rapid-fired something like ?Parcel Force express 48 19.75.? This left us confused, and when my husband asked for clarification, she looked impatient and frustrated, and began to treat us as if we did not understand English. Additionally, I am hearing-impaired, which often makes it hard to understand someone speaking from behind a closed counter.5) To add to our frustration, she also mentioned that the delivery service would not cover any damage during transit for particular items. This left us puzzled because I expected her to explain this to us instead of merely handing us a leaflet and telling us to figure it out ourselves. It?s part of her job to make sure customers understand the T&Cs of the service.6) Over the past five years of our custom with the Earlham House post office, we posted several large items with Parcel Force, but we have not encountered anything unusual, or damage.7) Her service we felt was judgmental and unwelcoming, a stark contrast to the service I witnessed she provide to the customer before us. While she was serving us she also took a minute to smile and say hi to the customer at the second counter, who happened to be White, and had a friendly chat with him. The moment she turned back to us, her smiles disappeared.8) In conclusion we must report that our experience at the Earlham House Post Office was far from pleasant. After five years of doing business with this Post Office, we have no intention of returning as long as this particular staff member is there.We urge that all customers, regardless of their ethnic background, the nature of their inquiry and their dialect, should be treated respectfully and fairly.
September 2023 by Jacob Clark
Excellent service from Pete Tyson who was really friendly, helpful and clearly born to certify documentation. In his lane, thriving.
July 2023 by Julie Dean
It seems the staffing problems still haven't been solved, a queue of 10 customers today and others walking out. Only one person serving. Hopefully the situation will get better soon or l will be going elsewhere.
April 2023 by Nikolas Charalambous
Team seem friendly to help and have had no issues so far. My local post office for me, so will continue to go whenever I need to get something sent.
April 2023 by James DW
WOW...the new management here have really shifted this Post Office into a new paradigm of customer service!I came here to get a D1 Driving Licence Renewal Form just after 5 pm, and even though they had already closed they went- the-extra-mile and got me the form. That's what I call service!And as an added bonus, after sending your package you can grab a glass of wine or 6 from the cafe next door.Cheers !? ?
January 2023 by Edward Boulton
Brilliant and helpful service from the whole team! Even helping in an emergency situation and helping me track a package down outside of work hours.Cannot speak highly enough of Adam especially.
January 2023 by Rhiannon Mullen
Every time I have been to this post office since it has been refurbished I have received excellent service. I go in to post parcels to Finland and the staff go out of their way to help me. All the staff are really friendly and cheerful. Thank you- I am just so impressed.
January 2023 by leanne adams
Just brought one of their old shelves as they recently refurbished and they sell a variety of things and somewhere you can show your art. Its well organised and presented. The man I brought it from was very polite and upbeat.
December 2022 by Andrea Lewis
This post office has been really well refurbished and looks great. The staff were very helpful and friendly. I went in for some envelopes. They also have a lot of greeting cards, children's books, gifts and stationary which was good to know for future. Definitely worth a visit to see the improvement that the new team have made.
December 2022 by Catherine Alexander
Loving the layout and new decor after new ownership. Also the personal touch of the gift from local trades person. Lots of stationery and wrapping and postage. Board games and puzzles. And sooo many cards to choose from! Lovely friendly staff. They allow dogs and now have a ramp (not suitable for self propelled wheelchairs but useful for others with mobility issues).
December 2022 by Jonathan Rogers
Just popped in but ended up buying children's books! Our little one spotted a book and I then realised they have an extensive selection. Come for the post office, stay for the children's books!! Staff seemed nice and no big queues while I was there.
December 2022 by Zoe Mitchell
Very friendly staff and nice selection of gifts, cards and mailing items. Convenient location next to the cafe and nice area!
December 2022 by Jessica Tyson
Excellent post office, friendly staff, great selection of greetings cards, stationary, children's books and gifts
