October 2023 by Bill Bootstraps
DISGUSTING CUSTOMER SERVICE!!! I was trying to get a simple sheet of A3 printed and they said it would take an hour. I politely asked why (it wasn't a problem, I was simply curious why it takes an hour to print a page.) The manager called out "You're not the only one who needs prints!" (obviously I never said I was) Then the goofy preadolescent salesman sarcastically offered to give me a blank piece of paper..? The entire team of staff was taking the piss out of me for asking a simple and reasonable question. 4 of them standing there doing nothing but making fun of a customer. DisgustingI was trying to print a picture of my deceased grandfather, and the whole experience just made me want to cry, not to mention tear each of them a new one.Anyway I went round the corner to minuteman press which is on Ber street and they did it in 30 seconds for half the price. I recommend you go there and save yourself a headache, not to mention time and money.Snappy Snaps? What a joke. If they had just answered my question in a normal polite way instead of ganging up and insulting me, then they wouldn't have lost a customer and I wouldn't be writing this. As it stands I will never set foot in a Snappy Snaps again.
October 2023 by Kate Bryan
I was served by lovely Boo today she took my passport photo and then when I wanted some instant prints afterwards she assisted me on the kiosks, I am a technophobe but she made it a breeze!! Amazing service thank you what a star !
September 2023 by Samuel Morton
The team is always helpful. The service is next to none.
August 2023 by Karen Gower
Quick friendly and efficient - plus I didn't look a total wreck for my photo thanks guys ?
August 2023 by Katie Flowerdew
The guy that helped me get pictures for my autistic son is a superstar.. he was so claiming, helpful and positive.. what I thought would be a horrible experience was simply pain free and quick. After months of trying on my own he done perfect pictures in minutes. Extremely grateful ?
August 2023 by david pottle
Friendly, helpful ,take time to explain how to set things up,or they will do it for you with no extra cost
April 2023 by Sue
Went here to have my passport photo taken. Yes, I know you can take it on your mobile phone but after a number of these being refused I just wanted to know my passport renewal application would go smoothly!The staff were extremely helpful and a photo was swiftly taken and for £13.95 you have four printed copies cut to the correct size plus a digital code that you just insert on the online passport application which is approved immediately and takes away the laborious chore of having someone sign and state the printed photo is a likeness of you!I would definitely recommend Snappy Snaps for this process, I know they offer a huge range of photographic services which I'm sure are of equal excellence but my experience was with the passport service.It certainly made my application seamless and my Passport arrived within a week!!
April 2023 by Roger Balm
I needed a photo for a US passport renewal (US State Dept is VERY fussy about spacing and size). I emphasized the importance of correct framing of the picture but it was clear when the prints were completed that my advice had been ignored. The resulting photo was not useable. No apologies; no offer to re-shoot. Unfortunately I had already paid before I could check the prints. All-in-all a disapointing experience.
April 2023 by linda sargent
I visited this store in Norwich this morning to have 2 photos printed of my dear son who died in January this year the photos were on my phone I had no idea what to do I was helped by a lovely assistant sadly I didn?t get his name he had dark hair & looked possibly Filipino apologies if I?ve got this wrong he was so helpful friendly & chatty with a lovely smile he really cheered me up the photos were printed lovely I was delighted such good value too thank you so much you really did brighten my day I shall definitely be back
April 2023 by Bing Chun Lui
I am going to urgently print one sided black and white A4 sized paper. They tell me it?s 50p for 1. I agreed and go for the printing. After printing they told me it?s the wrong price and It should cost £2.5 and asked me to accept that. It?s so unprofessional and like a scam.
February 2023 by Dan Weatherley
Helpful, welcoming staff. I came in here to get some camera film and the staff were very helpful explaining the benefits of each type.
January 2023 by Al Frank
Cannot praise enough. One of files I sent was corrupted so they re downloaded for me and instantly printed on the spot. Unfortunately as was big files it took a while so they even offered to drop them off to me as I work close by. Outstanding customer service and the young lady that helped me was a true credit to the store and the company
January 2023 by William Knudsen (bearson)
I enquired about how long it would take to print a custom mug as a gift. To my surprise the lovely man said they could have it ready to collect by 12:30 the following day. This was important since I was leaving Norwich later in the afternoon. It was very simple and easy to design the mug in shop with a photo from my phone and some text, on the computer system. I collected the mug at the specified time and am very impressed with the result!
January 2023 by bryony mccormick
Great place to get passport photos. You don't need an appointment and the service is quick! The staff are great with children! They also check that it is passport approved. I did think £13 ish was a bit steep for 4 mins work!
December 2022 by Lloyd Housley
I went for a driving licence photo and found the service extremely quick and efficient. Had the pictures in my hand (complete with storage access code that you can just include on the DVLA form for them to access remotely). Digital copies are also posted to you by email within minutes.I also noted all the framing service and other interesting merchandise that I'll probably return to check out properly.No messing about raising and lowering seats etc that you have to do in a booth.
