January 2024 by Madalina Milea
I recently had an appointment at Specsavers, and I'm pleased to say it was a positive experience. The service was excellent, and I was impressed with the efficiency of the staff. They were responsive to my needs, and the overall process was smooth. I left satisfied with the service provided.
January 2024 by chris rose
I am pleased with the service that I receive at this store. All staff are welcoming and experienced at their jobs.
January 2024 by maurice killett
Brilliant service all staff involved were a credit to the company and all showed how professional the company has become well done specsavers.
December 2023 by Victoria Caswell
Accomodated me as I was unable to use stairs, very quickly seen from pretests to eye test abd really helpful staff to help you pick glasses.
December 2023 by Alison Hindley
Absolutely love my new reading glasses, I had help picking the right frame to suit my face and what looked better on me , very helpful and professional staff.
December 2023 by . Tinkler
Excellent service as always during a recent visit to Specsavers in White Lion Street Norwich for an eye test and new specs.
December 2023 by Paul Durrant
Could improve range of frames which all seem cheap, tacky and very flimsy even the so called "designer" range tch tch . I've seen better quality when choosing bog standard off the peg reading glasses in QD ! Very poor range and quality is way way bad... Still, you get what you pay for I supposeMy one piece of advice to anyone having a new pair of glasses is this...ask about having glass lenses..far superior,last 10+ times longer than cheap tacky plastic lenses. By the time you're persuaded to have "special" anti scratch coatings etc and laid out the extra cost for yet more rubbish,go glass ?for only £15 more I got glass lenses and once again I'm more than happy,my vision is crisper/sharper , they're more robust and if they tell you they're a lot heavier just ask them what the weight difference is, they don't know but I think you'll find you won't feel the difference of that extra 1-2gramms also I'll not have annoying scratches or haze for years and years plus you can clean them without worrying if your cleaning cloths don't scratch those precious plastic lenses. the frames will probably not last as long as the lenses, hopefully my own personal experience will help you decide...
December 2023 by Rosie
Do not go here. Optician prescribed the wrong lenses for glasses. I had a headache for 2 days, eye strain, couldn't read at work or drive at night. Had to get the glasses refunded. Have had glasses for 32 years and never had this happen before.
December 2023 by Jason Wink
Really pleased with my new glasses, fit well now they are bedded in, next will be sunglasses in February thanks again great service ? x
December 2023 by Sophie Butler
Both the optician I saw, we're excellent. The first was a part-time student and took lots of care and asked other colleagues for their second opinion. The second was very knowledgeable and spent lots of time adjusting my glasses to fit and even shortening the arms of the glasses. Very pleased. Hope you can find their names !
December 2023 by Nina Sayer
Whole store ran like a well oiled machine. Every one knew what they were doing, and done it with a smile on their face. Very welcoming. Glad I changed to these guys!
December 2023 by Nikki Thornton
Visited white lion street Norwich today for contact lens trial. Staff went above and beyond to help support me to entertain my 2 year old whilst trying lenses. They played with him, involved him helped to keep and eye on a bush toddler. Lovely staff, great experience. Hope they enjoyed Blippi.
December 2023 by Theresa Catchpole
Visited White Lion Street branch, was made very welcome on entering the store. Shelley performed tests making sure everything ready for the optician. Shane helped me pick some suitable glasses as was going to try varifocals for the first time. On collection Neve made sure these fitted correctly on collection. Excellent service from beginning to end
November 2023 by Julia Stone
Alistair fitted my glasses today, wonderful customer service and really pleasant experience. Thank you!
October 2023 by Emma Duckett
After having to switch branch due to moving house, I had 3 months of going back and fourth at a new opticians because of numerous mistakes and issues including constant debilitating headaches. I decided to return to this branch and it was the best decision - they are always so thorough with their examinations. I explained my concerns and have to give a special thank you to Emma the optometrist for advising me and being so understanding - the same to Richard the ops manager, he properly fitted all of my glasses and I walked away feeling relieved and headache free (fingers crossed). I was reassured that I could come back if the issue persists which put me at ease. The customer service was superb and I will not be changing branch again.
