December 2023 by Josh Duncan
Fantastic experience at this branch. I've used Specsavers for years with mostly positive experiences, but this branch is particularly brilliant. Dispenser Bob and Manager Matt were both professional, positive and extremely helpful & accommodating. Any issues were sorted quickly and communication was maintained throughout the process. Very happy customer!
November 2023 by andrew gage
l could not have been more impressed with the staff and service. It is a totally different experience to the branch in white lion st. The white lion st branch is mayhem everything is rushed and when you arrive they tell you to wait in the waiting room, which l did on 2 visits and after waiting for 45mins l walked out. The St stephens branch is much smaller and when you walk in you are seen instantly with a very warm relaxed welcome. l sat down with a lovely young lady called Kate who could not have been more helpful. No pressure at all and certainly no sales push. l always find choosing a new pair of glasses very stressful, but this experience was zero stress and l could not have been more happy with the service. When l went to collect my glasses l was seen by a chap called Chris who equally was a really nice chap and really helpful, as was the last chap who gave me the glasses. The Hugo Boss glasses are amazing and for someone that is usually highly critical, in this case l have to say thank you to the staff and could not recommend the place more. l guarantee if you visit this store you will never go back to the white lion shop.
October 2023 by Lynda Forde
I have been here with my 17 year old son quite a lot over the past couple of months. Everyone is professional however 3 staff members really stood out and were a pleasure to deal with . Christopher who really understood what we needed and advised perfectly about glasses with a real personal friendly touch .Also Haley from the contact lenses department was so patient and friendly a real asset to specsavers. The other lady whose name I didn?t get (sorry) who had a Scottish accent was also very experienced , professional and friendly.Thankyou to all 3 who have left myself and son feeling more than happy with our experience at st Steven street Norwich
September 2023 by Lisa Pollard
A big thank you to Christopher for his patience and logical thinking which provided a resolution for my eye issue.
September 2023 by Mary Woolf
Really excellent customer service. Good prices.
August 2023 by JANE SMITH
Chris was very helpful and took his time making sure the fit was right, a very helpful assistant
August 2023 by Bibhas Saha
I got my eyes checked and went for a new pair of glasses. The optician and the staff were extremely helpful. I am very satisfied with their services.
August 2023 by Kolawole Abd-rahmane
Fantastic customer service and shop floor management. However, I am dissatisfied with what was made for me. It makes it worse.
July 2023 by mathew mutokonya
Wonderful treatment and all the tests explained in depth ?
July 2023 by Claire Peters
The appointment was changed 4 times due to people double booking appointments, after years of using Specsavers I'm really considering going elsewhere now as the customer service was shocking!!
June 2023 by Justin Addai
Had my eyes checked there with my son,all the staff were awesome,professional and friendly. Got assisted by Gemma to help myself and my son choose some nice frames.we are pleased with the service and will recommend specsavers.
May 2023 by Elaine Mott
Was a very pleasant experience as have not been for many years the staff are very efficient and helpful also a lovely friendly atmosphere. ??????????????????????????
May 2023 by Michelle Wurr
Getting on with glasses although having not worn glasses for such a while it is making my eyes ache.
April 2023 by Ellen M
Staff were very welcoming and attentive. Special thanks to Chris, who took his time to show me the different glasses. He was very helpful and friendly.
April 2023 by Graham Fuller
Picking up my new specs soon and hope the same excellent service given by Bryony and Ari, will be repeated. I'm sure it will.
