January 2024 by Stephen Clay
It was good costumer service & very polite
December 2023 by Barry Belcher
Been over charged £9.99 and can?t get help to sort this problem. Keep being told to go back to shop . It?s over an hour away
November 2023 by Alex Morgan
This is now joined with Frasers. There is a Game inside, too.
November 2023 by Buffalo Bill
Always loved sports direct but I think it's even better now it inside House of Fraser, It just feels more spacious and easier to see stuff. Can't knock their prices either, they have a great collection of stuff too.
October 2023 by Lorraine Barton
Very disappointed with the customer service given by the manager at The Chantry Place branch at Norwich today. I took a pair of shoes to the till that were clearly marked 50% off with an original price of £50. The sale sticker of £25 had been overstamped with £27 which was bad enough , but when I realised I'd been charged £32 I returned to the till to point out their error. I fully expected an apology and a refund of £5 but instead I was told they would refund the £32 as they couldn't let me have them for the price on the box. This may not be illegal but as far as customer service goes I found it appalling. I found the manager patronising and smug and he did nothing for the reputation of Sports Direct. I was so disgusted with his attitude I had a refund and probably won't shop there again.
October 2023 by Esmarelda Lee
I went in to sports direct today with my friend to get some Skechers for work.. they didn?t have many pairs to offer but I eventually choose a pair I find the young lad and ask him for the other size 3 and he told me he didn?t have the size 3 he didn?t even look properly so I requested for someone else to help me find the shoe and he took about 10 minutes to go and find someone when they eventually got someone the other guy told me they couldn?t find it either, so about 45 minutes later I was forced to buy a pair I didn?t really want bad customer service from both lads!! Train your staff properly before putting them on shop floor!
September 2023 by Mike
This store employs people that are barely out of childhood and who are rude, and unhelpful
August 2023 by Dmitriy Arnautov
They domt accept refunds, this very frustrating. Will not return again (they?ve gave gift card!).
August 2023 by Catherine Taylor
Trying to buy back to school trainers x 2. Teenage sales assistants who are completely disinterested in selling you anything so their titles are a bit of a joke. Walked out with nothing and will take my business elsewhere. Try getting staff who actually show a bit of interest in helping the customer and you might get some sales.
July 2023 by Dig
Approached one of the staff who was busying himself with the highly challenging task of putting little labels on things. Showed him a specific picture of the specific shoes I was looking for from the specific sports direct site page and the response was "we don't do those, we might have them at some point but"... So I showed him the second one I was looking for (sketchers), "yeah all the sketchers are over there past that man with the hat" was the response. No interest in checking stock. No interest in offering to order the shoes I was showing him. More interested in doing his snowflake sticky label job. So thats an easy £60 sale that's walked in and out of your store with no intention to return because of your rude patronising staff that require a nappy change. Management take note, your staff are incompetent.
June 2023 by Frank Cragg
Ok but needs the air conditioning switched on...like an oven in there
June 2023 by dominique c
1. Lack of good customer service 2. They domt accept refunds, this very frustrating for some one who had to shop for stuff in a wheel chair. Will not return again. 3. Poor signage with a poster that says "down stairs for exchange and refunds" and down stairs says "upstairs for exchange and refunds" for those of us less mobile, would appreciate either 2nd floor or middle floor instead of the rat race.
June 2023 by Zoe Soul
Great shop all the sports gear you need under one roof
May 2023 by Brian Coleman
Changed a wrong golf club with no problems and had a putter I needed and a good price for both
April 2023 by Marie Cooper (Marie Cooper Actor)
I was looking for a pair of trainers I had seen online hoping they had them in store. They had the style but only in light pastel colours whereas I was looking for dark blue. I wanted to avoid having to pay delivery charge.
