November 2023 by Mike Christianson
Came in looking for a holiday, I was greeted at the door by Management, who passed me over to Megan, she was so knowledgeable and even got the Disney expert Harrison in, I was so impressed by them both, I decided to book on the spot! Thank you TUI Norwich
October 2023 by James Potter
Rosa helped me book an anniversary holiday to Vienna and she was perfect all throughout. She was professional, considerate and had plenty of suggestions as to what to do while on holiday - she really knows her stuff. She got us a great deal and I would definitely book a holiday with her help again!
September 2023 by Tatiana Ilie
Very positive experience visiting the shop a week ago.Rosa was very professional and knowledgeable. She has helped us navigate through all of the stress and ambiguity ,nothing seemed too much trouble. Thank you
September 2023 by David McGee
We had, simply one of the best holiday booking experiences ever, at the Norwich TUI Holiday Store on Sunday just gone. We were looked after by Rachel. Nothing was too much trouble and Rachel took the time to listen to what we were looking for in a holiday and where we wanted to go, etc. So much so, we didn?t want to look elsewhere. We booked a two week TUI holiday in Crete in July 2024, flying from Norwich with coach transfers included. We are so excited and we couldn?t be happier. Rachel, you have done your store proud. A big thank you, once again, from Jan and David. ?
September 2023 by Martin Pearce
Had a wonderful experience with your store manager Saffron on Saturday. We was having issue chasing a refund due to flight delay. Saffron was very helpful to explain what we needed to do and very professional with how she dealt with the situation and faith has been restored in Tui. All we need now is for flights not to be delayed again and we would love Tui even more.
August 2023 by Julie Cann
We have been so pleased with the staff at the Norwich branch they are so friendly and helpful. I would like to thank the young girl who found us our holiday sorry I can't remember her name but it could be Rachael sorry if that's wrong. Also a big thank you to Harrison who has been an absolute star he has helped us so much and what he doesn't know about Disney isn't worth knowing. A big thank you to you all.
July 2023 by Alan Greengrass
Fantastic help from the shop twice this afternoon.1. Just a telephone call about luggage weight and price matching. The lady was extremely helpful, but I unfortunately didn?t get her name. Thank you whoever you were.2. Rosa ??? absolutely first class help with booking a holiday.Very efficient, knowledgeable, friendly and cheerful.It was a pleasure speaking to you. Thank you Rosa.
July 2023 by karl lawes
We visited the Norwich branch for our appointment. We were quickly put at ease by our agent, nothing was a problem, she was very helpful in finding the right holiday to suit both our needs and our budget. Rachel was very knowledgeable and informed, quickly answering all our queries.
July 2023 by Llyneth Impson
I came into Tui to book a cruise and was served by Rachel Lilley who was a great help. She had a friendly, professional nature and could answer any questions that I had regarding the P and O cruise that I decided on. She was able to recommend the best options for the budget that I had. Rachel is a credit to the store and I would recommend both herself and the store to friends and family.
July 2023 by Georgina Wright
I booked a holiday for later this year with Rosa from the Norwich office over the phone. I was very impressed with the way my booking was dealt with. Felt very assured that all my requirements were covered. Well done Norwich.
June 2023 by Sandra Middleton
Just booked our holiday, Becky was excellent, helped us sort out our holiday to Turkey even dropped an email to their Embassy to check on a query we had. She went above and beyond for us, was very knowledgeable. We will definitely pop in and see her again with any queries (If any) but if not, we will book our next holiday with her.Excellent and a credit to Tui. ???????????
May 2023 by Sarah Nichols
Absolutely appalling post sales service. Booked a hotel in Menorca that caught fire last July and we were moved to a dreadful water park miles away. Booked the same hotel for departure this June 25th after a full renovation but work has over run massively and Tui still can?t tell us if our holiday will be cancelled although photos all over social media suggest strongly that it should be ??
April 2023 by Mick Walker
Called on a busy Saturday lunchtime, told we would have to wait for 25 minutes but Beth took a number, we went and got a coffee and she rang us when someone was free.Nicole was really helpful. Told us honestly what she and the rest of team knew and didn?t know about where we wanted to go. She was patient, professional and friendly as we went to and fro from one resort and hotel and back again. 2 hours later and we are really happy with our booking. Thank you Nicole.
March 2023 by John New
We got asked to leave a review because I think she thought the service was really good, nice girl but unfortunately booked online due to Rosie wasting time. Took so long in the shop found the right price etc but she had been pricing the wrong date up so we were really gutted and the date we wanted was way over our budget( if we?d have known this before then we would have had time to look at alternatives but spending 2 hrs was a bit too long for our liking). It seemed everyone was quick but us.We shall however be back in for our next one and attempt to book in store again hoping to get an old familiar face, so many new people.
March 2023 by Pauline Turner
I spoke with Sam and Rosa and they couldn?t have been more helpful. The booking process was very easy due to Rosa?s extensive knowledge and experience. Looking forward to our holiday- thanks for all the insider info- great that you were so knowledgeable. Would definitely use again.
