November 2023 by Jake E
Went in to find out the distance between my pupils. The kind lady helped me free of charge and didn?t take too long at all. Great service
October 2023 by Lyn Pilch
The two people who I came in contact were very helpful, friendly and personable
October 2023 by John T
Poor experience here. I booked an appointment to get a 2nd opinion for an assessment and my treatment plan for an eye issue. Given what the optician said and recommended was way off the 1st and subsequent 3rd opinion from opticians elsewhere, it wasn't sufficient and I won't be returning.
October 2023 by Allen Peckett
Such a shame, the service today was terrible. The standard was so good when I bought my glasses and again when I had to get a replacement pair. However on this occasion the service fell short. I took my 3 month old glasses back because the arm has broken. The assistant didn't ask for any details of how they broke, when I bought them etc she just said that they couldn't help and suggested that I repair them myself with some glue. I have made a complaint to their customer service so we'll see how that gets handled.
October 2023 by janet johnson
I needed another pair of glasses and was assisted by Marie who was most patient and helpful to me
September 2023 by saadia naeem
Not goodI ordered 2 pairs of glasses one clear and one shadesBoth were clear glasses!! When I attended to collect themNo one in the shop bothered to check that the order is completed correctlyThe shop manager was quite rude.She indicated that I can take the clear one as a good will and she is offering me £500 glasses as a good will gesture! Her condescending attitude made me feel like I am being offered charityMistakes do happen however the managers attitude was unbelievableThe correction at their end should have been expedited but the same attitude that they can?t control or indicate whether it can be !!If I am running a business and need to correct a mistake I will take all possible steps but very disappointed by the service I have received
August 2023 by TheJulesrules75
I went for my eye test, needed new glasses, lenses and prescription sunglasses!! Clarisse was so friendly and helpful and gave me all the information I needed to get the best deal for me. Also the optician who did my eye test was the loveliest lady!!! Thankyou for a calm easy visit!!!
August 2023 by G S
Very happy with the help and service... A fraction of the price of d&c ...?
July 2023 by Mobile Phone
Selected a frame which failed and had to be replaced - the replacement failed before we even left the shop. Was then charged EXTRA to replace the replacement whilst still under guarantee.
April 2023 by Darren Gabriel
After a bad service at spec savers went to this vision express . I was very pleased with the service. Quick, easy, not pushy sales people, and good prices. Would recommend vision express to anyone ??
April 2023 by Mark Walker
First class experience from both Dev and Clarissa; friendly and professional service. Highly recommended.
April 2023 by Kerrie Harris
The eye exam was very informative and professional. The gentleman explained what the problems were that I was having with my eyes and how he could help to get them sorted out.He was very friendly and explained everything very well.The girls out the front were great too a lovely young lady helped me choose some glasses frames and was really helpful.I would thoroughly recommend this opticians to anyone worried about their eyes or having their regular check up.
March 2023 by Dawn Jermy
Friendly and helpful staff. The sight test I had was very thorough, including a 3D scan for early detection of glaucoma etc and it didn't feel rushed. The store itself is very clean and tidy, with a really good range of glasses, sunglasses and contact lenses.The option of paying monthly with 2 or 3 year interest free credit including 20% off glasses, and lifetime servicing is excellent. My husband has now booked to have his eyes tested there as well.
February 2023 by Matt Bradshaw
Great experience. Eye test completed professionally and very helpful sales staff. Glasses arrived in 4 days. Overall a very good experience.
February 2023 by hollie kett
Myself and my partner had an amazing experience with the team at vision express in castle mall. Amy and Chloe were absolutely fantastic from start to finish. They could not have been more helpful, constantly willing to offer advice on the financial aspects of purchasing new glasses, listening to our needs and helping us to find exactly the right glasses for us. These two exhibited some of the best customer service I have ever experienced, so happy to help and so kind and helpful at all times, with a brilliant level of knowledge and a genuine passion for their jobs. We are incredibly grateful to them both and after this brilliant experience we will definitely be returning to this store.Thank you so much!Hollie and Chloe.
