November 2023 by Jon Watson
Not a great experience. Weren't massively helpful. Left feeling pretty disappointed
September 2023 by Chantal Ward
I went to have a few answers confirmed from what I had read on Internet about leaving my Pay as you go with Vodafone and go somewhere else and the chap was very rude almost shouting at me and didn't believe my Internet findings.
September 2023 by David Robinson
I saw which phone I will be having after I come back home after my holiday
August 2023 by Chris
Asked for help with unusable signal all over Norwich town, got pointed towards online self help. Useless.
August 2023 by Saud Qasim
I was disappointed with the lady at the reception.I walked in to be served by the lady with the worst attitude I've seen by any representative.She was miserable and stroppy. I walked out straight away, went to O2 and got what I needed.If you don't want to work don't come!
June 2023 by Rachel Turner
Went today told them I was looking for a phone for my daughter said about £100 and a £20 sim contract and was totally ignored and he tried to sell me a £300 phone. Also because I had my partner with me I wasn?t spoken at and avoided even though I was buying for my daughter. Terrible service. I?ve bought from Argos instead.
June 2023 by kylie harvey
Customer service isn't great here just everything is such a hassle and takes so long ! Avoiding from now on.
May 2023 by Christine Blenkinsop
The members of staff in Norwich, Darragh at front of house, then Adam were helpful and polite. Adam sorted out the difficulty with my contract in a few minutes, which 2+ hours to a call centre failed to do. Vodafone needs to invest in real people like this, rather than call centre staff who give inconsistent and conflicting information.
April 2023 by Kevin and Julie barker
Very good service & friendly assistants.
April 2023 by Samuel Hunt
Terrible experience waiting around when we saw 3 members of staff doing nothing. No acknowledgement from any staff member to let us know when will be served. Really poor service they need to learn how to provide good customer service.
April 2023 by katrina nobbs
Staff member was very polite and helpful sorted my friends phone for her and sorted her account as well.
January 2023 by Dennis d'Costa ???? ?? ?????
Great experience... Customer friendly, quick to find solutions and alternatives.
January 2023 by Sean Sadler
Very good service and helpful .
January 2023 by Colin Shippey
Vodafone store is a good place to get a new phone.
December 2022 by Ben Wright
I came in at the weekend to discuss setting up Wi-Fi in my house and I was handed to James in the sales team who was incredibly helpful, knowledgeable and efficient. All my questions were answered and the whole experience was stress-free and enjoyable. I was in and out very quickly, regardless of the slow computer system. I am not sure why I haven't been with Vodafone for longer. Thank you, James and Vodafone.I would like to add that the chairs and tables are uncomfortable as there is no room for your legs to go.
