January 2024 by Noah Samson
I purchased a watch for my 21st from here and received amazing service from Caitlin and the rest of the team. After purchasing the watch she was more than happy showing me other watches we had discussed during the sale and put in my allocation for the GMT I am after.I have since returned to get a link removed and was met with the same great service I had previously.Will certainly be using again.
December 2023 by James Carass
I purchased a fairly pricey engagement ring for my partner from here.The initial visit was lovely (be it a bit of a mess as the showroom is being renovated)But I was also sold the experience of returning for the re-sizing and collection experience being pleasant. It hasn?t been. I will not be buying the wedding band from the store.I?ve also voiced my disappointment when booking the collection of the ring with the lady on the phone but absolutely NO effort was made by the staff when we went it to appease the situation.I?ll be avoiding this place in future.
September 2023 by Ben Dobson
I had a recent appointment to discuss and try on a few pieces at Winsor Bishop. Making the appointment was very easy, I was provided with a wealth of information on the watches I was interested in via email. On the day I was looked after by James, who made every effort to look after me and my partner, he was very knowledgeable and I never felt rushed. Would definitely recommend, high class experience from start to finish.
August 2023 by Max Williams
I had an appointment last weekend to collect an item from Winsor Bishop and wanted to take a moment to appreciate the service my family and I received when visiting the store. Elly was fantastic. Highly knowledgeable and was brilliant with my 11month old. She really took the time to answer any questions we had, and was more than happy to talk us through other items in store we enquired about. Very accommodating and I would recommend to anybody thinking about a trip to the store.Many thanks
August 2023 by Matt Pietrzyk
had a really great and informal talk about a Rolex, very nice and patient. Beautiful showroom.
July 2023 by James Stevens
This lovely shop featured on a Tales of the Unexpected episode fr9m the early 80s called Easedropper.
June 2023 by Jade Truong
Avoid this place. I paid £8495.00 for my diamonds ring,I went there and told them my ring the platinum don?t look right. It?s look bad quality. I?d want to sale it back to them,they said NO. Just sale but not buy it back from the clients. Really?I might buy a pack rings from PRIMARK WOULD BE BETTER THEN THIS PLACE.Do not waste your money at this place. AVOID.
May 2023 by Brian Eglen
Caitlin helped me and my fiancé with getting our stunning wedding rings, that we had left to the last minute! She was very professional and kept us up to date very frequently.We are so grateful for her and the rest of the team, for the fantastic service, getting our rings made ready for our big day, with many days left to spare!Would highly recommend anyone who is after flawless service done in record breaking time!Thanks again Caitlin!
May 2023 by Neil Claridge
I just ordered my first Rolex just can't wait for it to turn up lovely friendly service first class
April 2023 by V caldwell
Whilst luxury watch industry businesses requires customers to build a relationship before being able to purchase certain watches, am writing to express my disappointment with the service I received when attempting to purchase a watch from your establishment. The process of having to build a relationship with a sales representative in order to make a purchase felt excessive and unhelpful. Additionally, while there may not be an official waitlist, I found it frustrating to have to register my interest yet you still cannot get hold of certain watches being low proirity for Rolex allocations.I must say that the lack of customer service at your business was also a concern. As a buyer who is well-informed and knowledgeable about the products, I was surprised to find that the representatives were not more helpful or accommodating. It seems that the focus is more on establishing your business as an authorized reseller than on providing exceptional customer service.Furthermore, I was disappointed to learn that other stores receive more allocations from Rolex and that your business is considered low priority. This raises questions about the quality of the products and service that you offer. As a customer, I want to feel confident that I am purchasing from a reputable and experienced seller who values my business.I hope that you take this feedback seriously and work to improve the experience for your customers. As a consumer, I am always looking for businesses that prioritize their customers and provide excellent service, and unfortunately, my experience at your establishment did not meet these standards.
March 2023 by Matt T.
Excellent service provided by Elly from start to finish. I?m delighted with my purchase and the overall experience!
February 2023 by Connor Szomjas
I have brought 2 watches from Winsor bishop and Lee Goldsmith was the gentlemen who I dealt with, 5 star service from him self.
February 2023 by The Bayfields
Thank you so much to Donna and her team. amazing customer service from start to finish on purchasing my dream watch. Donna is a credit to the company so knowledgeable and also given outstanding customer service. Thank you. Katie Bayfield ??
February 2023 by Clare Holmes
Worst experience at any Rolex dealer I?ve ever been to. Walked in today and wanted to register interest in a watch and was told there is no point. I have had 4 new Rolex in total.Was made to feel like I didn?t look worthy of owning one.
January 2023 by Grant Wilby
Exceptional service received by Lee Goldsmith and the team at Winsor Bishop Norwich.I have been shopping with them for coming up to 20 years and I was looking to purchase a watch for my 40th. I contacted them looking for information on a few Rolex models and with their help I am now the proud owner of a lovely watch.If you are looking for exceptional customer service, knowledge and professionalism then look no further.Thanks again and I look forward to many more years of shopping with you.
