October 2022 by brian moppett
Went in today to update my account a very helpful and efficient Charly help me with this also all the staff are very welcoming well done
November 2021 by Carol Stadler
Very impressed with the service Nathan gave me. he had the times to explain each account. The NORWICH YBS was very friendly helpful and professional.
November 2021 by Colin Gray
I enquired about ISA's and Savings account today in the Norwich store and the staff member named Karen was brilliant in helping me out. She was so helpful i I will be going there next year to open an account with all thanks to Karen help!.
July 2021 by Andy Smith
Great service received from Karen & Verity last week resulting in upgrading one account and opening another. They were quite literally a ray of sunshine on a rainy day. Friendly, knowledgeable and helpful. ??Only gripe is there is often a wait but hopefully this situation will improve as we exit Covid restrictions and YBS extend opening hours.
July 2021 by Jfs Garratt
VERY NICE EXCELLENT people and SERVICE from MR garratt
May 2021 by Michelle Jones
I regularly use the Norwich branch and always receive a top level service. I would nominate Karen for employee of the week every week if I could, she is always extremely efficient, helpful, cheerful and very welcoming. She is a bit asset to the Building Society. Thank you Karen.
January 2021 by Gerry Firecrest
Having just been to Lloyds Bank to sort out our new address details I was looking forward to getting the same issue resolved here. What more can I say than we ended up walking out with a cheque and closed account. I actually thought I was supposed to be the customer and they were supposed to help me. Totally the opposite; obstructive; awkward and unhelpful.
October 2020 by Claire Turner
My husband went in to get money today for the Bank holiday. After waiting in a long queue and finally got to the counter he was told that all systems were down and they were not able to give out any money. There should have been a person at the front door informing people who were waiting that there was a problem. Disgraceful!!!!! To add insult to injury they have closed at 2.30pm not allowing for systems to be fixed and service customers. What ever service is this. We will be moving our money from this archaic way of working.
October 2020 by Andy Hirst
I recently visited Norwich branch to enable internet banking . I was guided through the process and helped though the set up procedure . Very helpful with a free cup of tea As well
October 2020 by Richard Baker
Lovely staff. Helpful. Coffee was nice also
October 2020 by Gregory Sheldrake
Excellent customer service, with a great welcome. Although there was a wait to be seen, it wasn?t for too long and the refreshments were greatly appreciated.
February 2019 by Dan
Wonderful service! Helpful, friendly, calm staff; free coffee and a paper, and a small library with money wise books. Oh no transactions aren't lightning quick, that's OK, feels like a good company, feel comfortable when I go in there. Thank you YBS!
February 2019 by Lyn Barker
Superb service, very helpful staff at the Norwich Red Lion Street Branch
January 2019 by Oakley Burrell
Really slow service I wouldnâ??t recommend it
October 2018 by Ian Beales
Terrible. Take your custom and savings elsewhere.
