January 2022 by jane brown
Not the most friendly of branches but it's local and that would be helpful but now the opening hours, for a town the size of Wymondham are not good. The staff are probably in the safest of positions as they are behind a thick glass screen.
October 2021 by Alex
Rubbish opening hours. Closed entirely on Thursdays and weekends. Only found out upon arrival at 2pm Thursday. Machine outside accepts deposits but only 30 notes at a time so max £600. Had to stand there counting out notes while a queue forms and didn't even get half of my deposit done.Not being open in the middle of a weekday is a pretty fundamental failure.
June 2021 by Gordy Brice
Opening hours are hopeless, no good if your trying to run a business and want to get there before closing , Always helpful friendly staff though
May 2021 by Rickenbacker Al
Not a Nationwide customer but my late mother was, and after an absolutely awful few weeks trying to get someone at NW's central 'bereavement support' to just talk to me sympathetically and helpfully, like a fellow human being, after I had suffered a bereavement and a personal cancer diagnosis on the same day, went into the Wymondham branch to sort out a funeral bill. Was met by Kirsty, who by contrast could not have been more smiley, patient, sympathetic and helpful and sorted every detail out for me right there and then. Very grateful to her for the rapid, on-the-spot service and for the human warmth , both of which I have started to despair of ever encountering from NW's central service.
April 2021 by Reubens Jomns
Middle aged woman in her late fifties that works here is very rude/arrogant. Won't be going back.
March 2021 by Thomas Filby
I appreciate that we have Covid restrictions but do you really feel the need to dramatically and rudely shout to me and my 11 year-old daughter who both have masks on. I have never been greeted into any premises by such a rude, arrogant and aggressive person. You really need a serious change of personal on the entrance.....a gorilla would have better manners!
March 2021 by Alan Hurst
Not a Nationwide customer but my late mother was, and after an absolutely awful few weeks trying to get someone at NW's central 'bereavement support' to just talk to me sympathetically and helpfully, like a fellow human being, after I had suffered a bereavement and a personal cancer diagnosis on the same day, went into the Wymondham branch to sort out a funeral bill. Was met by Kirsty, who by contrast could not have been more smiley, patient, sympathetic and helpful and sorted every detail out for me right there and then. Very grateful to her for the rapid, on-the-spot service and for the human warmth , both of which I have started to despair of ever encountering from NW's central service.
March 2021 by Richard Tooley
Very Supportive and friendly staff who have done outstanding job in very difficult times ?
February 2021 by ThomasF-192
Probably one of the worst banking experiences I have encountered, I have had better in third world countries. Every time I come into this bank I find the staff inept, rude, unmotivated and on occasion overly assertive. I get the impression a lot of the staff are just not interested in giving good customer service and this has left me committed to leaving as quick as possible.
October 2020 by AMANDA BARFORD-HIRE
Always very helpful and friendly and you can even phone the branch and speak to them directly! Old-school service!
September 2020 by Roseanna Earl
Helpful staff although using the cash machine to deposit funds in a evening dont get paid into your bank til 5pm the next working day which is frustrating. Morning would make sense to catch any bills due out or allow you to actually access your funds!
September 2019 by Rosie Earl
Helpful staff although using the cash machine to deposit funds in a evening dont get paid into your bank til 5pm the next working day which is frustrating. Morning would make sense to catch any bills due out or allow you to actually access your funds!
April 2017 by Valerie Gifford
Most helpful and explained everything in detail
September 2016 by Ian Wright
Always helpful friendly staff. Very god service.
March 2016 by Robert Upex
Always great service, opening hours are restrictive to me though, or would be 5 stars
