March 2024 by Chris Matchett
For a few years now I've always heaped praise on this NHS dental surgery & my latest visit has done nothing to change that. For the past few occasions I've been seen by Nabeel Abdul Kadir and what a total professional he is. Absolutely superb at his job & makes you feel totally at ease. And what with a huge shortage of NHS dentists, I just feel lucky that here in Catterick Garrison we're blessed with such a great service. Long may it continue.
March 2024 by N Shakya
Used to be a really good practice however recent experience shows that customer service has gone down the drain. The dentists are all lovely and helpful but a few of the reception staff are rude and snappy. I realise you?re busy but a smile and kindness doesn?t cost any time or money to the business. Makes you feel like you?re ruining their day with your dental problem and queries.
November 2023 by Malcolm Bielby
Superlative! So efficient as well as caring.
October 2023 by Susan Howells
I went as always with the same sense of dread. Only to find a completely different experience, wonderful dentist and dental nurse, offered numbing gel prior to injection! Fabulous then a 3 D scan instead of impressions came out feeling good about the whole visit, thank you
October 2023 by Sarah Terzza
Highly recommended! The receptionists are welcoming, the dental nurses are efficient and kind - and Nabeel is one of the most polite dentists I?ve ever met! After a terrible experience at a different dentist in Hampshire, who clearly just wanted as much money out of me as possible, Nabeel put me at ease and clearly explained what treatment was needed and why, as well as the costs up front. Alpha Dental Catterick have given me reassurance to get back to see a dentist regularly, so thank you!
October 2023 by Dhan kumari Pun
I just visited this dental clinic. I have given 3 star because the receptionist was very rude, rushing me to fill paperwork and no proper explanation whatsoever. No respect to client and made me feel like I went there to give them troubles. After stamping the form she told me the dentist needs to see this so I thought & asked now & she said yes hence I went upstairs to show it to dentist whilst the receptionist followed me to the stairs and said you need to go out! She didn?t treat me like patient but like intruder. I am sorry but that was very unprofessional.I am not the staff who works there and knows the process without explanation. I am the patient visiting the clinic first time and she made me feel like I should have known everything and understand her straight away while she talked abruptly and rudely. I hope this doesn?t happen to other patients? like me.However, the dentist and dental nurse were kind, compassionate and explained throughly.
October 2023 by Aunty Grotbags
Had two fillings this afternoon and all went very well. The welcome at reception is always polite and friendly, and professional. My dental team of Kirsty and Sneham (my apologies if spelt wrongly!) Were amazing. They were kind and gentle and made me feel at ease in an uncomfortable situation! I am so grateful for their help. I heartily recommend this practice to anyone - the service is first class. Thank you.
October 2023 by Pamela Shipton
Hi my appointment was for 2pm but they rang me and asked if I could do 215 instead fine with me. Sat there till 230 and a nurse came out and said we are going to be another 30 mins with no apology. Went down to the receptionist and said I want my money back as the service was very poor then all of a sudden I got to see another dentist. I paid £70 to se a dentist in advance as well hard earned and they don?t care. I was in with the dentist about 15 mins and she said I could do with a clean but was going to cost me another £45. Will be finding myself another dentist pronto
August 2023 by Maureen Bray
Always received excellent care at this dental surgery. Reception staff very helpful & accommodating with appointments. Dentists give clear and concise treatment plans and are caring and provide excellent dentistry. Recently seen a female dentist called Mona, she was pleasant, very caring & gentle. Thank you everyone for your wonderful care.
July 2023 by Chris Akrill
Wonderful service for an emergency repair on Saturday for a visitor
July 2023 by Sarah Sixsmith
As an NHS professional myself, I am used to working in clinical environments and am very observant in regard to organisational culture and standards of practice. I have also had extensive dentistry in several settings in the last few years.I honestly can't praise Alpha enough: for their professionalism and clinical expertise, but mostly for their kindness, compassion, and non judgemental attitude. They really have a wonderful culture throughout the practice; their dentists, dental nurses, and admin/reception staff are so helpful and friendly. It makes me proud to witness these standards of practise, especially given unprecedented demand on NHS services.Thank you, Alpha.
June 2023 by Teresa Lowes
Pleased with what Rebecca did she was very caring and gentle very good practice nurse
May 2023 by stephen raspin
5 star treatment and excellant service ,and very careing people
May 2023 by Alan Judge
Large filling popped out last night. Called in this morning and got an appointment at lunch time. Brilliant!The lady dentist and assistant were very professional and friendly.15 minutes....no pain and when I got home and looked at the large filling it looked like a natural tooth. Just fantastic.
February 2023 by Qasem Rafat
Very friendly stuff and very good specialties and nurses. I treated my teeth here. Muna is one of the dentist is really good at her work. She can speak Persian Language too so I strongly recommend this place for those how is not fluent in English language and can speak Persian.
