February 2024 by Stephen Hankinson
Only came for the first time today as my usual pharmacy has unfortunately closed.Picking up a prescription for my wife to be asked bluntly and rudely ?does she need this, is she poorly because we go on lunch in 20 mins??Yes she needs it, yes she is poorly, hence the prescription being issued (2 days earlier may I add!!) and my presence to collect it!I have NEVER seen such poor customer service. All staff look disinterested, unfriendly and actually quite rude. You?re made to feel like you?re a problem, not a customer?.given that this is a common theme throughout the many reviews here I?m surprised Asda have not already taken steps to resolve this.Will never go back
February 2024 by Justine Reynolds
Having recently visited this chemist, I can with all honesty say the service is the worst I have ever experienced. I saw numerous people walk away whilst an old male pharmacist chatted away for 20 mins to a customer. When he finished he picked up his cup of tea and walked into the back. I had to shout for assistance to which he said ?I thought you were admiring the view?! I hope a manager reads this as you lost 8 customers whilst he chatted about nothing Medical and then walked off. Absolutely disgusting. I work in a service position and this chemist and certainly the old male pharmacist offers no service whatsoever.
January 2024 by Samantha Jane Crossan
Would give no stars if possible. I only went to this pharmacy because cohens didn't have the antibiotics I needed to start on the day in stock. I was really unwell, with a high fever and came here as it was my next nearest pharmacy. I asked if they had what I needed in stock and the pharmacist said yes half an hour. So I wandered around the clothes section, I wasn't sure how long it'd been, when your not well you loose track of time. So I went back after what I thought was half an hour. I was told another 5 to 10 mins. I thought ok I'll grab something for tea. Came back in exactly 10mins to be told they were closed. I said but you told me 5-10min, she said I didn't come back in time. I said now is 10mins I really need this prescription today so if you haven't done it I'll go to boots. The girl rolled her eyes at me and pointed at the sign that said they are closed, went in the back and got me my prescription. Said my name was called out by her colleague. So I said so your saying i should have stayed here, she said well no you dont have to but.... and rolled her eyes again. I won't bother with this pharmacy again and will go to boots or a reputable pharmacy next time. Its not the first time I've of heard of rude staff at this pharmacy friends and family have told me not to bother here. Don't waste your time here go elsewhere.
June 2023 by DBW
Shocking experience. Didn't have either of the items I requested and didn't bother to tell me that they were on the shelf in the main store. If you don't want to help people then do another job!
January 2023 by Tanya Umpleby
Would give no stars if possible. Wasn't given both prescriptions when originally came to collect, not enough medication to fulfil the prescription, not called as promised when back in. Now stood waiting for it to reopen at 2.30 despite the website saying 2pm and the pharmacist being present behind the sign that says the pharmacist isn't there!
October 2022 by Mirjana Tasevska
Awful.You just get ignored and get fed up of standing there so you just end up going.
September 2022 by Lou W
No stock, dealt with in an abrupt manner, slow service. I will avoid this pharmacy.
June 2022 by Lidia Rutyna
The most rude staff ever! I went to the pharmacy last night at 7.50 to pick up my antibiotics. The pharmacy is open until 8 pm but during the fact I was at work that was the earliest time I could pick up my antibiotics send by the doctor on that day. The women on the counter was already ready to go home and she was counting the money. On my ask about the prescription she didn't even looked at me but she replied "It wont be here if it was only sent today". When I've explained it was sent in the morning she said "for references we close at 8" I said "I know its 7.50 and I am on my way from work I couldn't be here any earlier". Then she said OK " just for references". This really is a discussing customer service I work full time and quite often extra hours I don't get paid for and she was extremally rude when I found time to collect my prescription when on massive pain with my bladder infection. Horrible experience!!!
May 2022 by lalx gaming
Workers are the most rude people I have ever come across in my life. They shut the pharmacy when they please and have messed me around numerous times making me go back and forth due to their own fault, and Ofcourse I received no apology.
November 2021 by James Hirst
Worst pharmacy ever! Their customer service aris disgraceful, being very rude and the waiting times are ridiculous!!! The only good thing about this place is Alan and the locum lady
September 2021 by Nina Kh
Appealing service. System doesn't work so they can't see the prescription, which been sent twice from out of hours. No offered an emergency prescription, offered only to give another call to GP with expectation to collect my medication somewhere else. I can't get up from bed since 06:37am with toddler and breastfeed newborn. To spend hours on a phone calls, rather than offer a help with sickness and vertigo. It's ridiculous. Considering that pharmacist has to study for a 5 years to offer a help to people in need. Don't understand what's a point to be open if you can't help?
September 2021 by TheAshley Yoyo
Really really poor customer service. On the rare occasions anyone is even there to serve you they?re either rude or downright useless. Then after wasting 10 minutes of your time they have the cheek to tell you they don?t have your medication in that you need to stay alive. Avoid this place at ANY cost and find somewhere else
September 2021 by HELEN CLAIRE REEVE
Not very helpful I wasn't to happy with the service that I received and I ended up getting my prescription from Lloyds pharmacy in Sainsbury's who were extremely helpful and polite I would rather travel a few minutes further to the pharmacy in Sainsbury's than go back to Asda
September 2021 by Amina Hewings
If I could put 0 stars I would. Customer service is bad. I would not recommend this pharmacy. I do not feel comfortable ringing up sometimes.
September 2021 by Stephanie Du Preez
Bad experience! Pharmacist provided NO service never mind good service. Will be changing pharmacies. Do yourself a favour and don't bother using them....