September 2023 by Steven Legg
Tidy and well organised inside with a good range of stock available. Customer toilet, paint mixing, design studio for kitchen's etc. Big push on self-service tills, I don't mind using, but some people do.
September 2023 by Alex Shaw
Bit small compared to other B&Q stores. Had the essentials though
August 2023 by Emma Brook
The new self service checkouts are most welcome. Staff very helpful and always stock what I need
August 2023 by Andrew Whittaker
You have some genuinely wonderful and friendly staff who work on the paint mixing counter - in particular the lady who served me today and the Canadian guy who served me last week - these people are truly a credit to B&Q.Sadly the store is let down by the attitude of some of the members of staff who work on the checkout / till, I have noticed this previously but today really did take the biscuit.I was served by a lady just over an hour ago with the name badge ?Anne? who seemed pretty disgruntled that I had arrived at the card payment only till and had cash in my hand (my eyesight is not great at the best of times).There was nobody serving on the cash till and this lady seemed to be put out that she had to move to the next till to serve me. I was polite, I handed my money over, I received my change and I said thank you - sadly the courtesy of even saying thank you back to me was missed.Would I shop at the Harrogate B&Q again? Only if I need something desperately - why would I shop somewhere that makes me feel unwelcome when paying?
August 2023 by David Bentham
Great little store, helpful staff
July 2023 by Katy Smith
Don't like to complain, but the lady on the till here is extremely abrupt and rude. I won't leave her name but I'm sure the management here know who she is. Customer service training is required! Spoke to us very loudly in an annoyed tone like we were an inconvenience and not interested in helping with the issue we had.
July 2023 by Anthony Devlin
Is there a moral issue here?Why should I come away from the shop feeling angry having been served by someone who appears very unhappy and makes me feel like she is taking that out on me, the customer. There was no confrontation from me in anyway and no reason for the attitude.I use this place purely for convenience as it's just around the corner from where I live, if there was a closer alternative I wouldn't use B&Q. Lately most people working there seem to have taken a miserable pill. Absolutely awful customer service.Sort it out B&Q, customers are important.Where would you be without them!
July 2023 by Daniel Judge
Got exactly what I needed without having to ask for a location in the store. Very well labelled and sectioned to be able to find what you need. The Harrogate store now has 4 self checkouts with a member of staff ready to help. Really helpful lady there who was having a chat with us while on self service.
June 2023 by Lee Benniman
Had most of my list. Handy store.
June 2023 by el Arghhh (Len)
They have introduced customer self service, unfortunately I have had problems using it and witnessed other people also having problems. Not impressed and it has reduced my willingness to shop there
June 2023 by Stuart Hopkins
Garden Centre always a good choice and well looked after.
June 2023 by Mike Hudson
Recently purchased so lovely plants looking lovely in the garden
June 2023 by Chris Knight
Not very helpful staff, four hanging round the checkouts chatting leaving one older lady, who was very good, to cope
May 2023 by Vincent Johnston
Typical B and Q store. Nothing exceptional, but no complaints.
May 2023 by Chris Carter
Incredible, astounding, a must visit shop if you require things only they sell. The compost is the best I?ve ever bought - Life changing?
