January 2024 by Maria Gromo
10 people waiting, one person at the desk and 3 employees walking around with laptops doing nothing. Not good enough really.
January 2024 by edy Johnson
not impressed with getting through to Barclays..It takes a eternity!!Staff nice on phone but v frustrating
July 2023 by Deborah de Brunner
I always have to queue on my visits but the cashiers are often pleasant so I have put up with it but last Friday the service was surly and I was made to feel like an inconvenience. I am now considering changing banks for my business account. Partly because of the service but also because of the limted hours when counter service is available..
June 2023 by Mags Charles
They were very helpful.
May 2023 by Susan Wright
Fantastic experience getting my accounts set up after disastrous dealings with Barclays Leeds Albion branch. Barclays Harrogate branch was not overly busy. Wendy and Pushpinder provided excellent service! Thank you.
April 2023 by imylascelles
Truly one of the worst banks i?ve been to in a while. I had every intention of setting up my first credit account with this bank due to reviews but when i arrived to set up in person, I will now never give Barclays my business or time again. The bank was very quiet when we went in yet still had incredibly slow service? The lady at the desk didn?t even greet us and asked why we were here and we told her we wanted to set up a credit card with them. If anything this made her more rude towards us as if it was an inconvenience to her - i personally thought someone coming in to set up a new account is a good thing? Apparently not. She then told us to sit and wait for half an hour until someone would call us over to help us. She gave no guidance or anything and simply just wanted us to wait instead. Bare in mind this was not at peak times and we ended up waiting for just under an hour before we gave up waiting and left. There was no sense of urgency from anyone working there and I think their system is to have you wait aslong as possible so they don?t have to do their job. In conclusion, terrible customer service, terrible attitude and terrible wait time. Don?t waste your time going into this branch
December 2022 by Steve Coplin
Utterly unbelievable customer service - even with 3 people in the branch doing doing at all, I am still told to go away and make an appointment in 6 weeks time (to open an account)What has happened to UK banks where they believe they can treat the public with such lack of respect and service
August 2022 by Elizabeth Hewick
11.30 August 16th, just been in with partner with dementia to pay a cheque, he wanted to do it himself, the assistant at the help desk was amazing, so patient and kind, spoke clearly and slowly and slowly got the cheque paid in, sadly i didnt get his name, but hopefully his shift can be checked and get praised.
August 2022 by Christian
Constantly lacking in staff often wait in excess of 30 minutes to collect change that has been pre-ordered via a phone line. The queue is always large with only one person working on the counter, Whilst another member of staff try?s to encourage people to use the machines. This clearly doesn?t work as most people still need to queue for the counter. Please consider putting two people on the counter.
August 2022 by Andrew Axtell-Axtell
Been going here for months to do banking for grandparents because of coronavirus, and its the worst bank ive ever been in. Have to queue for 30-40+ mins EVERY time to do a transaction that literally takes 30secs because there is only ever 1 person on the counter even though they've reduced the counter opening hours. Always another staff that asks me to use the self service machine knowing i cant because its not my bank and i always complain about the wait but nothing ever gets done. Rude & lazy staff, poor management, always long queues, stupid opening hours.WORST BANK IN ENGLAND.
May 2022 by Luká? Kocfelda
Excellent and friendly service at the Harrogate branch today! Thanks!
December 2021 by Ben Jones
First time going into this branch there was only one staff member that spent more time trying to find the other staff. 30mins later he turned up and immediately got aggressive towards the other staff member for asking where he's been.Appalling behavior in front of customers. really glad the branches in York don't behave like this.
October 2021 by Sonia Marshall
This branch is so machine obsessed could Barclays please get back to proper Customer service. If I could give zero stars I would.
July 2021 by Ravasz Nandor
Ridiculous!!!
July 2021 by Ian Neesom
Woman on door was rude and unprofessional today. Told us we had to book appointment when it doesn't say anywhere that you have to and was told on the phone just to go in.. Luckily the lad at the counter was curtious and professional.will be closing the account soon. This woman shouldn't be managing putting the sign out let alone meeting and greeting. Back to customer service school for her.
