September 2022 by Jill
I attended to collect a script on my way to work, having checked that both the website and the sign in the door advertised 8am opening. The door was locked at 8.10am. After a few minutes a very defensive and frosty staff member unlocked the door and announced that the pharmacist was busy and they wouldn't be opening for at least another 20 minutes. There was a queue and we all had to leave. Dreadful.
February 2022 by jake tilford
This pharmacy has been my main one for years now. Iv grown up with them and that?s probably why I stay. Phone line isn?t usually answered and I?m constantly told I have to wait 3 days when it?s how my surgery once to prescribe my medication ( done weekly). My mother has also had problems which has hurt her. On the other hand most of the staff are nice ( most) and I understand covid 19 has made their job incredibly difficult and stressful so give them credit for this.
November 2021 by Juliet Tango
Oops - posted this for the other Harrogate branch in error.\\n\\nWe have had nothing but excellent service from this pharmacy. This week especially, Lottie and Rachel have gone the extra mile to assist me when I?ve not been able to get to the pharmacy and have needed urgent prescriptions for my husband and myself. As an ex- NHS employee I appreciate how much u dear pressure everyone in health care is with the current situation, but all the Cohen?s staff with whom we have contact have been unfailingly courteous and friendly. Thanks for great service.
September 2021 by Mark Chapman
Twice I?ve been to collect a repeat prescription only to be told that it hasn?t been ordered, blaming the doctor surgery upstairs. Sounds like there?s a communication issue which they need to sort between them so patients don?t suffer. I find some of the staff to be quite rude. I appreciate it must be a stressful job given the circumstances but you?re not going to win people over through rudeness.
September 2021 by Liana Tozer
Staff can be rude; they never advise wen a prescription is ready \\u0026 when you do call (sometimes several times) to check before making trip, you still have to wait; overly priced on pretty much all products; parking not too bad during lockdown but can be tricky when back to 'normal'; would recommend going to ASDA pharmacy round corner
August 2017 by Leeann Waldron
Constantly problems latterly. My tablets are to be delivered every week I normally have a lot of appointments with having a fused pelvis which at the moment my plate screws and bone graft are broke so iv had to pick my tablets up some weeks I always tell them when I'll be coming to collect them to get their and be told oh sorry they have been sent out with the delivery knowing I told them I was collecting that morning to which made me late for my appointment in York! Baring in mind I live in harrogate also two weeks ago we went to the desk gave our name for our medication sat down waiting 40 mins later still nothing so I complained to be told oh sorry nobody told us u was here it's a disgrace latterly the floors always filthy with rubbish everywhere as well as staff reluctant to serve even when it's busy! I'm currently moving my prescription and services elsewhere to a Lloyds chemist so much more reliable !!
December 2016 by Maria o'connor
Excellent chemist always. Very friendly and helpful.
