January 2023 by Christopher Busby
Great Customer Service in all the time I have banked here. Knowledgeable and friendly Staff.
July 2021 by Brent Dixon
Even before lockdown queues at Harrogate branch unacceptable and help begrudgingly given. Pity Knaresborough branch closing, which has always given give star service!
September 2020 by John Baguley
25 minute wait for cashier this morning.
July 2020 by Mark B
Too few staff. Sadly so common these days with the Halifax. Staff direct you to use the Internet online services as much as possible but that?s no good if you use Google Chrome or Safari as an Apple user. Halifax know their software has problems with these browsers but simply direct you to use Public Machines in Internet cafes using different browsers. ?Public? computers says it all to me - don?t companies suggest you stay away from such machines for doing sensitive stuff where your personal details can be stolen? Any way nice Staff, who are set up by their useless management team to simply irritate the customer to avoid queues in branch and direct you to online services and sadly their computers often ?says no!? . I give up! One day no one will have a Banking Job in a Branch and we?ll be back to the days of stuffing money under the mattress again!
July 2019 by J A
Normally find this a really good bank to go into (especially compared to the Barclays branch in Harrogate which is hopeless). Unfortunately yesterday we had a long wait as there was only one person serving and quite a few people in front of us. Hopefully this was a one-off and is not going to become the norm.
September 2018 by Lauren Scott
Clean and tidy branch. Friendly staff helped me out of a pickle quickly and with no fuss.
August 2018 by Jennifer Atkins
Normally find this a really good bank to go into (especially compared to the Barclays branch in Harrogate which is hopeless). Unfortunately yesterday we had a long wait as there was only one person serving and quite a few people in front of us. Hopefully this was a one-off and is not going to become the norm.
April 2017 by Phil M
Staff are always really welcoming and helpful
March 2014 by Kathleen Howitt
Friendly staff. Like the pay in machines that count your cash and goes into your bank account staraight away
February 2014 by Mark R.
On 2 separate occasions a cashpoint terminal has swallowed my card at this branch. And on both occasions it proved extremely difficult to get my card back with stern-faced staff unwilling to help and telling me to go to my own bank who would sort the issue out. They just don't want to know despite the fact that I had ID on me that would prove the card was mine. The last time another customer appeared behind me with the same problem and only then did they address the issue and return my card. Very poor customer service here, but that issue extends to the machines outside - the conclusion is don't go anywhere near this place!
