March 2024 by Harrogate Tracker
Shocking service recently. Cold pizza. Missing toppings.Glad you?re closing down. Poor staff, poor management.Endless negative comments that you have FAILED TO DEAL WITH.
March 2024 by Jess Hullah
Avoid! Avoid!! Avoid!!! There are always issues with this place! Thought we?d give them another try to see whether they could redeem themselves, however, I am beyond disappointed. Previously they have missed items or given wrong items to us. The order today was the final straw. It took 1 hour and 40 minutes from ordering to actually receive our order and when we did receive it only one of the five items was actually hot. This suggests a breach of food hygiene standards where items are left out for an extended amount of time before given to a customer. This is disgraceful for an order that was £43! It should not be up to the customer to reheat a delivery service?s food after only just receiving it. When trying to phone them to ask where our order was the phone was hung up before being answered several times. Once the delivery driver arrived he had not looked at the delivery instructions as to which house to deliver it to which in itself was yet but another hassle. When ordering a delivery service I don?t expect to have to chase the driver down the street to make sure that they deliver to the correct house. It is also small portions sizes for the price that you are paying. Will not be using again!
February 2024 by Anuj Sharma
gallbaat bro . because me working
February 2024 by joshua stephen
Papa Johns was advertising 60% off pizza throughout January. We decided to take advantage of this. Placed an order and paid the 30+ quid the food amounted too. Went onto the "track your order" page only to be told that our order was cancelled and to Contact the shop.Upon contacting the shop and explaining our situation, the person on the phone asks for our address so they can locate our order. After a moment of silence they respond by saying "we've ran out of dough and can't make any pizza".Why was I asked for my address if the order couldn't be made?Why was the restaurant still accepting orders on their website if they were out of dough?Does a pizza restaurant run out of dough and stay open?To their credit, I was told I would be refunded in 3-5 working days and I have been.My original review was deleted.If 0 stars was an option I would give this experience 0 stars.
February 2024 by Kelly
Ordered takeaway for delivery, it took 1½ hours to turn up. I called twice and first time they said its 10 minutes away, second time they couldn't find my order. It did turn up after 1½ hours, but cold! The guy on the other end of the phone did not care. Won't be ordering from them again, had this happen a few times before and keep thinking they've changed... they haven't
February 2024 by Dianna
If I could put one star I would.Ordered vegan pizzas, only the next day realised that one has actual ham in it, and by no accident mind you! We discovered that ham pieces were on purpose literally hidden underneath every vegan pepperoni slice! How messed up that is to do it intentionally?? Disgusting and evil. Do you really hate vegans so much - the person who worked there on the 4th of Feb at 8-9pm? Grow up, so childish! Also, other things were messed up, such as missing toppings and the wrong sauces.Need to mention also that one of the pizzas was gluten free, which means it should arrive NOT sliced to avoid cross contamination by using the same knife as on a regular base pizzas, but there was one issue - the gluten free pizza was sliced already, meaning they probably cross contaminated it with wheat. Great! I have celiac disease, which means I cannot have gluten?!!!!Be careful Papa johns with messing up orders and having inconsiderate employees on purpose do malicious things to food cause it can literally be lethal, if someone has severe allergies to a specific ingredient and they end up consuming it without knowing. Because apparently you like to hide things in people?s food! Be careful, you might get yourself a lawsuit if the worst happens.You have such bad reviews everywhere for this Harrogate Papa Johns branch. Do you really not care about customers? We loved Papa Johns living elsewhere but now that we?ve moved to Harrogate it has completely been ruined for us.Management needs to step up and actually do their job and I don?t know maybe fire employees at fault.
February 2024 by Anne Holman
SHOCKING SERVICE!Ordered a pizza that never arrived, no-one answered the phones whilst I was chasing up the delivery.Called the following day to be told only the manager could process a refund and they were not in until the following day, I was advised they'd ensure that was sorted out and it'd take a few days to be received.One week later....no refund received, call the store to be told refunds could only be processed online and not from store.No-where online to request refund other than customer services feedback form. Have left feedback, order number and e-mail...who knows if I'll ever receive a refund.
February 2024 by Erin
Ordered through the website, paid and then got a message to say our order has been cancelled. When we rang to find out why, they had ran out of dough?!! But they still happily took our money which we won't get back for 3-5 days. Daft place, don't bother.
February 2024 by Andy Thomas
Last night I ordered a pizza from Papa Johns Harrogate. They strung us along for about 3 hours; the app saying it was being prepared, put in the oven etc.I tried to ring the Harrogate branch dozens of times. They picked up once and told me it would be with me in 30 mins. About 2 hours later the tracker said it had been delivered. It was not delivered. This was a lie.I was out with my wife celebrating her birthday in a nice restaurant and had to contend with the kids having not eaten and chasing it up all night. I eventually had to resort to ordering a Dominos whilst I was out. This thankfully was delivered promptly.Kind of ruined our evening and they have kept the money.
February 2024 by Chris Holman
It?s been 105 minutes since ordering. Not answering phone, no way to cancel order. Absolute rubbish service and a ruined evening. Will be complaining and demanding full refund. AVOID.Edited: pizzas never arrived, even though delivery was stated on the website. Garbage service, untrustworthy employees.
February 2024 by MarkyMarkYorkshire
Pizza arrived 2 hours late, cold. Ice cream missing from order - called, promised to deliver - never showed up. This is an expensive waste of time - avoid this place at all costs, it?s terrible service.
February 2024 by Travellinggirl28
If I could put one star I would. Ordered vegan pizzas, only the next day realised that one has actual ham in it, and by no accident mind you! We discovered that ham pieces were on purpose literally hidden underneath every vegan pepperoni slice! How messed up that is to do it intentionally?? Disgusting and evil. Do you really hate vegans so much - the person who worked there on the 4th of Feb at 8-9pm? Grow up, so childish! Also, other things were messed up, such as missing toppings and the wrong sauces. Need to mention also that one of the pizzas was gluten free, which means it should arrive NOT sliced to avoid cross contamination by using the same knife as on a regular base pizzas, but there was one issue - the gluten free pizza was sliced already, meaning they probably cross contaminated it with wheat. Great! I have celiac disease, which means I cannot have gluten?!!!! Be careful Papa johns with messing up orders and having idiot employees on purpose do malicious things to food cause it can literally be lethal, if someone has severe allergies to a specific ingredient and they end up consuming it without knowing. Because apparently you like to hide things in people?s food! Be careful, you might get yourself a lawsuit if the worst happens. What a moron place honestly. You have such bad reviews everywhere for this Harrogate Papa Johns branch. Do you really not care about customers? We loved Papa Johns living elsewhere but now that we?ve moved to Harrogate it has completely been ruined for us. Management need to step up and actually do their job and fire idiot employees.
January 2024 by Jak B
Waiting nearly 2 hours still no sign of a pizza. Called several times finally got an answer to say it?s on the way 30 mins later still no sign, I only live 10 mins away
January 2024 by Expedition772950
Made a payment online then told order was cancelled. Ring the shop to find out they're "out of dough" and that I'll be refunded in 3-5 days. Why still showing as available on just eat? Don't order from here. They have no dough.
January 2024 by Milindie De Gasperi
Food late, wrong items delivered, second time we've struggled with their service, will not order from them again.Have been asked in the survey which dishes I recommend, it's pathetic food if there is no service.