August 2023 by John Stone
Went into Shop in York at the weekend. Staff where so unhelpful. Could not answer questions on the items I wanted.Also noted that a lot of items where not priced. When I asked the staff the price, they had to make a phonecall to their boss to check. Absolutely appalling service. Will not be going back thereRidiculously overpriced stuff
August 2023 by Jacob Slack
Went in the York store the other day and had a lovely coffee. Staff were super friendly and helpful. All round great service!
June 2023 by Lauren Jackson
Found this lovely store on a visit from Scarborough. Some beautiful pieces on display. Bought 2 gorgeous vases and 2 really unique pictures for our house. The ladies who served us could not have been more helpful. We have already been perusing the website for more items.
November 2022 by chiara O'Connor
Lovely people to deal with. Lisa snd Brian go the extra mile when it comes to customer service and care. Would not hesitate to deal with them again.
November 2022 by Beverley Adams
Beautiful shop with beautiful things, the lady in the shop made me a coffee very kind and helpful, bought a gorgeous reed diffuser, will definately be visiting again on my next visit to Harrogate
November 2021 by Nicola England
My husband purchased a pair of silk pyjamas for Christmas that cost near on £300!!After 1 wear the front of the trousers started to fray around the stitching.I have returned the item and the company have stated they will not refund or exchange as the issue is down to mis use!!!The waist of the pyjamas are elasticated giving plenty of room. The company implied that I had damaged them wearing by stretching them!So so disappointed that this company would not help with the situation. We are taking this further to try and resolve as they will not!!Be careful spending on what you may think is a quality item as in our case they are not.
November 2020 by Juliet Murphy
I have purchased from this company just the once. What I ordered was lovely, but sadly didn't match my interior look after all. I returned it and was refunded with no problems. I dealt with two different people in the company at different times over the phone, both were professional and helpful. I will happily shop here again.
November 2020 by Phil Rob
Excellent products and service to match. I ordered a birthday gift through the website and paid for the optional gift wrapping service, well worth the extra cost. As I live quite close by Brian delivered this to me himself while passing. Thank you, refreshing to deal with a small business operating to such a professional standard.
November 2020 by Abbie Winton
Very helpful when I had an issue with my delivery - got back to me straight away and resolved the problem. This is the customer service you get when buying from an independent company and will be sure to use their online store again! Thanks.
November 2019 by Alan Jones
Oh my word. Unbelievably helpful. What an amazing company. I needed an urgent present and Brian took my payment over the phone and even took my parcel to his delivery firm to get next day delivery. They have just gone to 'Clicks and Mortar'. I so hope their business goes from strength to strength. Many thanks for your 10/10 service
