October 2023 by Matthew Jackson
Do not buy glasses from here.I bought my first pair of glasses around 4 years ago. I was very swayed by the ?free repair? offered with these. 10 months passed and the screw snapped at the side so the glasses came apart, not to worry, they fix for free. I took them back and to my dismay they said they cannot fix this type of screw. (Why sell them then?)At this point I should have left a bad review and not gone back but I was talked into buying a new pair, ones that could be fixed if needed and was up-sold a blue tint to help me with my computer screen. Now when you spent over £400 on glasses you believe these will last.After about 8 months the glasses became warped, I took them back in and they warmed them up and stretched them back, I did this twice more - (By the way, they informed me that as part of their service they do not warn you that the plastic glasses they sell will warp. This alone is bad customer service, a customer should be told - we recommend you come back in every 6 months to get them re-fitted as part of the service then what happened to me probably wouldn?t happen.)So anyway, I?ve had these frames for around 2.5 years now and they?ve once again stretched & fallen off my face, unfortunately I wasn?t able to catch them this time and they?ve broken.As this seems like it?s blatantly a design problem and nothing more, I took them back in, maybe they would fix them at a discounted rate or give me a deal on a new pair or at the very least apologise.Nothing, none of that. Before I?d even walked in the door they were trying to think of other reasons they?ve broken, checking how long I?d had them and constantly going over the fact I?d had them over a year and they were out of warranty - nothing we can do. Not even a - sorry this has happened or oh it must be terrible you now can?t use these, do you have a spare pair? Maybe we can help with X - no ?CUSTOMER SERVICE?Unfortunately customer service seems to be a thing of the past a lot of places I go, here it seems it never existed. Don?t believe the free repair, don?t buy the plastic glasses and if you can avoid it, don?t shop here.
May 2023 by Caroline Fox-Robinson
The Vision Express team were brilliant! It was my girls first time at an opticians and they were made to feel so at ease. They asked loads of questions which the team answered happily. Such a lovely experience for something that could seem quite overwhelming
May 2023 by Matthew Stuart
Have again made a purchase in vision express and the service is first class. Couldn?t recommend them highly enough.
March 2023 by Karalee Whiting
Excellent service, knowledgable optician, lovely staff, great selection of frames. Sort of wishing I needed my eyes checked more often!
November 2022 by aaron henderson
I recently went to vision express over specsavers and the service was quite literally exceptional.Manpreet the optician was FANTASTIC! She showed and talked me through the scans of my eye and used clear simple language, she also put me at ease about the health of my eyes following a recent C diagnosis in the family.Apologies but I?ve forgotten her name but the retail associate was equally brilliant - she wasn?t pushy, no upselling, she was solely focused on finding the right glasses to fit my face that o would love. I told her I like a bold colour, I told her I like rounder shaped glasses, I told her I hate nose pads. She hunted high and low and spent a good 20-30 minutes with me, nothing was too much hassle and I walked away with two perfect pairs of spectacles.Thank you all
October 2022 by Nathaniel Powell
What a fantastic, professional yet friendly service from all the staff. I swapped a few years back to Vision Express and have had nothing but top notch service every time. My only regret is that I didn?t swap to them sooner.
September 2022 by Linda Shackleton
Very helpful and efficient staff. A good experience.
August 2022 by Simon Rhodes
Great selection of Ray-Bans & other top brands of shades. The lady who I dealt with was super helpful!
August 2022 by Alison Markham
Excellent customer service provided at this branch. Sandra spent ages with me explaining the varifocal lenses and all the different options available. I did not feel rushed at all. Highly recommended.
August 2022 by Melanie Earl
Can?t fault them, store was busy when I was there but they were apologetic and when seen, very helpful and efficient. Added bonus l got the glasses early too.?
July 2022 by Frances Margaret
The customer service in the Harrogate Store has been exceptional. I have really struggled to find glasses that suit me and have attempted to shop alone on three separate occasions. I went to Vision Express Harrogate and the lovely sales assistant Sandra helped me choose my perfect pair of classes in under half an hour! She was so friendly but also gave me honest feedback meaning we quickly landed on a pair that suited all my needs. She was brilliant at explaining the process and my glasses arrived in a timely manner - couldn?t recommend this place enough and i?m thankful for Sandra helping me! She is an asset to the team.
July 2022 by Vijay
Professional and attentive staff. Superb choice of frames. Rapid delivery.
April 2022 by Frances Margaretxox
The customer service in the Harrogate Store has been exceptional. I have really struggled to find glasses that suit me and have attempted to shop alone on three separate occasions. I went to Vision Express Harrogate and the lovely sales assistant Sandra helped me choose my perfect pair of classes in under half an hour! She was so friendly but also gave me honest feedback meaning we quickly landed on a pair that suited all my needs. She was brilliant at explaining the process and my glasses arrived in a timely manner - couldn?t recommend this place enough and i?m thankful for Sandra helping me! She is an asset to the team.
February 2022 by Stefan Muzik
All our family are happy costumers as each time we go whole team are just amazing and knowledgeable. Recommend to anyone!!! Prices are just right and plenty of frames to choose from.
February 2022 by Donna Harrison
Always find every member of the team at the Harrogate branch very friendly and always look after you really well, wouldn?t go anywhere else. Chris the manager quickly sorted out a problem we had with my sons glasses.
