September 2023 by Josh
Self service checkouts only which was causing delays. Seems pointless when it required 2 members of staff to stand there helping with tags and hangers etc. Surely just quicker for those 2 to serve traditionally?
August 2023 by W Waller
Honestly customer service is non existent. "I told you how to do it" was the comment I got at self scan when the assistant had scanned the first item and I asked how to then continue. Sarcastic tone not needed.
July 2023 by Daniel Judge
Decent store. Massive variety available from baby to homeware.Lots of sale items as well. Nothing special, just a large Matalan!
July 2023 by Willliam Fish.
It's just another big Matalan, it's got all the departments you'd expect; men, women, home ware,etc...
April 2023 by michael
Get rid of the self service checkouts i get paid to do my job not yours ! I also do not expect for a member of staff to shout across and attempt to try to belittle me in front of customers about coat hangers being charged for . I have all on trying to work out your computer systems to notice a little sign saying scan hangers . But when members of staff are not interacting with customers anymore when they do have to interact they do not know how to in a kind manner . Shouting across at me in front of others will result in me shouting back at you in a rude manner . Sort yourselves out matalan .
April 2023 by angela cooper
A good range of clothes and homeward here. I was very disappointed that there was no one actually serving at the checkout as they were all self service tills. I had quite a few items to scan, had finished and paid and was folding the clothes to put into my bag and an assistant came over and told me before I put the items in my bag I had to scan them. I explained that I had in fact paid and was folding the clothes. She questioned this and i had to produce my receipt before she let me carry on. I object strongly to being treated like this. If the shop is going to question people in this way then they should provide an actual person to serve instead of cutting costs in this way. Not a good experience.
April 2023 by Tara Brown
This is a very large store. There's a great sale on at the moment. I got myself some lovely bargains. Very organised store with plenty of parking. Quick service going through self-serve tills.
April 2023 by Beverley Rookwood
changing rooms closed ? took my 91 year old parents for new clothes and couldnt try anything on anymore. saying you may return items for a refund isnt good enough . we shouldnt have to buy 3 shirts at £15 each to see which is the best fit then go back to get a refund . terrible decision to close the changing rooms .
February 2023 by Bekka Jones
Keep going in but always leaving empty handed. Not much for plus size at all, or the younger market. Much too much clothing for 40 year old music teachers and 60 year old women who go for long walks.Not much at all for younger, bigger women. Would rather shop in the men's section upstairs.
February 2023 by Mark Hunter
Walked in walked out, a wide range of items and clothes.
December 2022 by Mark (Chancy)
All I can say is if you want a headache and blood pressure go through the roof do not order and collect at this store they get your orders mixed up and Christmas presents were lost on collection. A total shambles and will not shop there again.
December 2022 by Richard Salden
Visited on 22/11/2022 to do our Christmas shopping, absolutely disgusted to receive a £100 parking fine for overstaying the 3hr maximum stay. You really should have a word with your landlord. No wonder Amazon is killing the High Street, not so much a shopping experience as a shopping nightmare!
November 2021 by Linda Done
I visited this store on Sunday, first time since lockdown and I was hugely disappointed.The products on sale were fine but when it came to paying, it was chaos. No-one knew what they were doing hence an almighty queue.Please please bring back the girls on the tills.Until that happens I think I will be staying away.
November 2021 by KEVIN EMERY
Dear oh dear. All tills are now self service. What have you done Matalan? Saying that why are they all right hand bias as well. Not a good decision all round. Spoilt a nice hours shopping.
July 2019 by martynt2019
Great place to shop bad point No ATM Machine ms good food shop with quality Matalan great for holiday clothes