July 2018 by AndyHarleyChannel
Great staff. Good service. Been in a few carphone warehouse shops and this was by far the best experience.
July 2018 by Ian Dutton
TERRIBLE. TERRIBLE. TERRIBLE
We bought a phone from here (Cleveland retail park Carphonewarehouse) a few weeks ago but they didn't have it in stock and said they would phone us when it came into stock, he didn't, we had to phone them, but it took several attempts to get through because nobody would pick up, eventually we got through to be told yes it is in stock so we travelled over there again( a round trip of 30 miles for us) and we got our phone but the same man had difficulty in transferring the contact list from the SD card from our old phone onto the new phone and I had to prompt him how to do it, this is basic knowledge that he should have known, he then let us leave without giving us the box that had the warranty and accessories in it. So we phoned back again eventually getting through to be told by him that he would personally post it onto us and not to worry, nothing arrived but then we were going on holiday so we thought ok it'll be there when we get back, no it hadn't arrived so another 30 mile round trip to carphone warehouse, he was busy, so a senior lady assistant who had been there a few years came over to us, we told her we had come for the box and told her we weren't happy about the situation, she went into the back of the shop and got us the box straight away, so obviously no attempt at posting. The lady apologised on Jack's behalf for not posting, but when I confronted her about Jack's incompetence about a simple transferring of contacts list and not telling us about the phone coming into stock, she defended by saying there are too many types of phone to know them all and perhaps I should do it myself in future. HOW BAD IS THAT I strongly suggest that further training in customer service and technicalities is urgently required in this shop. So 90 miles in total, buying on line next time.
June 2018 by VERNON BRISTON
They have a wonderful collection of phones for all networks & tariffs pluss pay as you go. The staff are first class & help you all the way through.
May 2018 by Peter Norlund
Found staff very helpful and more than willing to help.
October 2017 by Stephen MacKenzie
Helpful knowledgeable staff are on hand to help you but sometimes you will have a long wait to be assisted.