November 2023 by Ellen Whyte
A hot mess. I'm a Premier customer coming from Malaysia to the UK. Will be doing my banking with Virgin.
October 2023 by Dimitrios Bakaloumis
Fantastic customer service by Alex Smith. Thank you for helping me out, setting up my online account.
October 2023 by Ri Ski
Always found the branch very good, from ability to use it Saturdays, to a machine for small change, to mortgages.
April 2023 by cheese burger
Always understaffed
April 2023 by Colin Langlands
I?ve recently moved to the north east and the HSBC bank where I live has been closed down. I have needed personal support three times now which couldn?t be provided on line or over the phone. The staff in the Middlesbrough Branch have provided an excellent first class service, always with a genuine willingness to help and a smile.You don?t get this service from a machine in a banking hub.
February 2023 by mike edodi
Special thanks to Chris for helping me open my account in under 20mins. I had to come to HSBC after going back and forth with Lloyds bank for almost a week and a half.
December 2022 by sareesh O R
Good service. Thanks to Ando for helping to open my account. ??
December 2022 by Alexandros Lezos
Great customer service in this branch.
November 2022 by Ibukunoluwa Meroyi
After Lloyds Bank took more than two weeks to just open an account for me, I opened an account with HSBC under an hour. Their staff were pleasant and patient in responding to queries
November 2022 by Dhiksha
My online application was taking a while so I went in to the branch. Everyone was helpful and friendly. Got my work done super quickly and efficiently.
May 2022 by Aravind Premkumar
Recently visited HSBC Middlesbrough regarding a problem with account opening. The customer service was so good. Mr. Andrew helped us and resolved the problem within minutes. We are so happy. Most recommended bank in Middlesbrough.
May 2022 by Chris
Great friendly staff & great service
April 2022 by Saiteja Hydraboiny
Long wait time the lady at entrance waits you hit her on her face
July 2021 by maharshi magi
Very rude behavior of the customer assistant member who is old lady.. She Don't have patience to listen customer problem also. Very worst service I have ever seen. Barclays and llyods services are far better than these people services. I suggest please don't take account in HSBC bank. Very very very poor service... I will make my friends and collegues not to open account in this bank very worst service very very worst service
July 2020 by Cory Grey
Just wanted to get rid of my credit card and I was passed from pillar to post because the staff didn?t want to help.
