December 2023 by Don Stubbs
Excellent ability food great service ,you pay more but its worth it
December 2023 by Martin Arnold
Excellent Store, bright, clean and well stocked. Very nice Staff from the Security Guard to the lovely lady who helped me at the Order Collect point. Toilets very clean and the Cafe looked the same.
December 2023 by Jake Saha
Amazing service but I was wondering if Ur hiring I'm 15 and want to be a part time shelf stocker I can work weekends but not weekdays
November 2023 by Alison Walker
The M & S money exchange people don't answer the phone and leave you hanging on for ages. very poor service.
September 2023 by Michael Thomas
Store never has a full range of available bakery products like stores of a similar size. The store in Guisborough is much better stocked at the bakery and is considerably smaller. They don?t bake cookies until the afternoon, for example - strange and silly not to have your products available.
August 2023 by Jan Hatton
3/8/23Good shopWell stockedStaff were excellent with click and collect, nothing was too much trouble. Lady was very helpfulShame about the abruptness of the lady on the bakery, she lets the whole team down (thurs 11:30)And after voting in the evening gazette for best bakery annoyed me.
May 2023 by Ray Bokor
Very expensive £5 for a half a slice of bread dressed up as a kids portion
April 2023 by Jason Chaffer
Day off Saturday morning call at 8am to do a shop with my partner. Got to the store strolling around the store at the pasta section M&S staff mopping the floor with a floor buffer I was trying to select my pasta felt rushed and intimidated by a floor cleaner she kept charging by me hitting my trolley then did a u turn and interrupted me again on the way back . Not a very pleasant experience I think the floor needs doing before shoppers enter the store not while there is traffic on the shop floor. Needs employees training of educated on how to handle industry powers tool while customers are on the shop floor
March 2023 by Robert Norton
Large queue suddenly formed at checkouts, including self service. Lady behind the customer services desk was quick to assist customers in putting items through her till. Well done!
March 2023 by Amy Edwards
I always liked this store and use it once or twice a week when I'm in the area. However today, I used the new self service check outs and, as they do, it asked me to remove my last item from the bag, which I did and it didn't rectify the issue as it usually would. I stood and waited while the red light on the machine flashed, nonone came. The only staff member near by was already helping another customer, so I waited a while longer then just tried to get their attention to let them know the red light was on, which I thought once they were done with their current customer they would be able to help me. Unfortunately, while trying to raise attention, all I was met with from the nearby staff member, with red hair and glasses, was pure rudeness delivered with a nasty tone, when I tried to explain it was just because of my till light was still on and I couldn't proceed any further with bagging my other items etc, I got spoken over and talked down to, again rudely with an aggressive tone. When she did finally come to sort it out, she turned her back to me and didn't even attempt any sort of level of politeness, let alone the level of customer service I'd expect from M&S.
February 2023 by Louise Harrison
I have used this store since it opened. And never had a negative experience. But this evening because of your self serve up date. Staff were not aware I was there. Your own security guard came along and highlighted I had been waiting nearly 5 minutes to be acknowledged so thank you to him. Why it took 2 staff to sort out 1 customers return I don't know. But I will be back but make sure to use a human to serve me.The old system at least let the wonderful staff you have know that a customer is waiting.Thank you for reading and appreciate your human staff more.l staff in the least
January 2023 by steven webber
Bit short of mini meals for my mam. But it's just a good job she.likez Italian meals range. It.was 6pm so must of sold out because.there so good..
January 2023 by Amanda Brittain
M&S Foodhall is the best, top quality fresh and packed produce. Foods from all around the world. And because of changes in my family, they also do a fantastic gluten free range too.
November 2022 by Chris Payne
Always a pleasure to shop here
October 2022 by IAN FENTON
Nice and bright, lots of fresh produce. Staff are friendly and all brilliant so helpful, great prices and many offers to be had, You won't be dissapointed.
