August 2023 by Katie Macnamara
Was in here waiting for my online order for nearly an hour, I was then served cold food that had been sat on the counter for 15mins. When I complained they eventually did my order again and still managed to get it wrong so I had to go back. Wasted 2hours
August 2023 by Mathew Brown
Food often cold!!Chips often very undercookedALWAYS forget to pack the chive or whatever flavour of dips YOU'VE PAID for. (Is someone pocketing the 70p each time, by them not showing leaving stock??)Neurotic insistence, that you MUST use self service (once been told they are short staffed, but seen staff sitting on their backsides!!)Manageress has a major attitude problem, when you express a desire to order the old fashioned way at the counter... Turns out customer isn't always right, and you get a mouthful... So with refusal of counter service and lecture, I just walk out.Not had problems at ANY other mcD with being refused counter service / FORCED to use self service, but it's a regular bone of contention complaint to corporate every couple of months at Coulby Newham McDonalds!!All I think it is, is management there must just be on a totalitarian power trip.. Not customer centric and pretty poor!!!
August 2023 by Jessica Elliott
Food was just as you'd expect from McDonald's.Service was quick and the restaurant was clean.We could easily get seated and highchairs were readily available.
July 2023 by zafar iqbal
As with most mcdonald's franchises, you can expect the food quality to be consistent and up to the required standards.The staff at this particular branch are on the ball and food is served in a timely manner.The interior design is of an open plan structure which gives the restaurant a positive vibe; it has an extra sort of buzz about it.Nice place; food is always served hot and the staff seem more customer focused - I'd definitely recommend you visit.Hope my honest review helps.Kindest regards
July 2023 by Paul Goodall-reeve
Good was hot when served, but it took 14 minutes to get it. This was at 6.25 am. Only 3 customers in drive through.
July 2023 by Sam Ward
Absolutely lovely staff member handled incident where i dropped food at drive thru (was my fault not his) fantastically and calmly. Couldnt reccomend this staff member more, was absolutely lovely. Sadly cant remember his name but he seemed quite new i think?
June 2023 by StephenD751198
Normally get the wrong order after waiting an eternity. Put up with this as the staff seem to try but not today. Waited an eternity, got the wrong order but this time staff arrogant and overtly rude.
June 2023 by Ethan Willmore
I was missing 2 large fries from both my meals shocking service they mess it up all the time driver could barely fit out of his car probably stole my food sort it out shocking
June 2023 by Josh Vale
Orderd here on mcdelivery and nothing arrived the app said order had been completed when it definitely had not so I called up the store to a manager who really couldn?t care less because they were busy. Told me just to wait longer? so I asked why it says it has been delivered he said he dosent know. To which I then asked if he could get someone out to deliver it. Then he hung up. All in all pretty shocking
June 2023 by xSWSxETHANx
Got more chance of Madeline McCann sorting me a McFlurry or milkshake than you.Slim to no chance of your food being hot or correct. Staff turnover is noticeably high, surely a management issue? . I don?t like to blame fast food retail employees etc for issues but clearly they?ve got places they?d rather be. It?s not rocket science to put the food on screen into the bag. Chips were nice and salty.
June 2023 by Elaine cummings
Spent £30 on order chips cold...caramel frappe ordered 3 of these no ice hardly..just tasted like thick coffee...service very slow ...And again tables not washed after people...won't be returning here!!
June 2023 by Benjamin Thomas
Typical McDonald's experience, really, food is nice enough along with fairly quick service. Only let downs are the occasionally poor service and wrong orders.
June 2023 by colin forster
The usual get the order wrong nonsense. Even after I made the order, asked for them to read it back to make sure it's correct, get to the end of the line to receive order and still it's wrong.... How? How? Unreal. O and the manner of the girl taking the order was terrible. No service skills or manners whatsoever...
May 2023 by Murray Smith
Very busy. Far too many delivery company drivers pushing and shoving to get their orders.
May 2023 by George E
Always have to wait forever at this one, not their fault, it is just always packed and busy whether you dine in or takeout
