January 2024 by Paul Heath
Great service in the branch, but very poor quality glasses. Have been back to the shop twice to have glasses straightened . Occasional use and the are very flimsy.Reviewed poorly due to the product and not the service. Won't be using again .
December 2023 by Anita Mason
Good service, helpful staff.
December 2023 by Donald Ash
Needed replacement pair of glasses, ordered with extra reactalight lenses. Came when they said they would, little bit of adjustment, what can you see? Everything I need to thank you very much
November 2023 by Lucy Ann
Great service, knowledgeable and friendly staff, was busy but well managed and I didn't feel left too long or rushed out either! Very satisfied with my glassess and the price I paid! Thankyou all!
November 2023 by Brenda Davis
Staff very polite and professional, had a little wait before being seen but place was very busy so maybe it was the norm, would definitely use again
November 2023 by June Hills
Pleasant experience from start to finish with professional staff Beth was particularly helpful as was the optician who took the time to explain everything to me
October 2023 by Dave Brooks
I have always found the service excellent.the staff very kind and helpful.i have just got a pair of bifocal glasses and the. Staff talked me through the different stages I would go through until I got used to them after a few weeks there are perfect.i went I n last week to get them tightened and it was no bother to them great service
October 2023 by Jean Johnson
Optician was lovely, said my eyes hadn't changed much so when I went out to the desk I needed new glasses... I only ordered one pair as I thought the others were okay and I had a second pair anyway. I organised for them to be posted out, they I was assured would arrive by the following Monday, in the meantime I broke my spare glasses frame so ordered another pair as part of the package. I had a dreadful time trying to get through to anyone, promised call back never came, called again eventually I was put through to the store ordered the second pair. I mentioned when I had my eyes tested that we were going on holiday and needed at least the first pair before the 22nd of September. I called again as no glasses had arrived and was informed that they had been posted out on the TUESDAY and I would definitely get them. On the 25th our daughter called at our house and there was a note that the glasses - both pairs - had been left near our bins to the rear of our house. It's a good job she came as they were placed where when our neighbour put our bins out they would have been run over by the wheels. Needless to say I will not recommend Coulby Newham branch to anyone. Disappointed with the aftersales service to say the least.
October 2023 by nicola tingle
Brilliant helpful & understanding I suffer with essential tremors made appointment at there quite time up most respected given new glasses fitted with in two weeks still getting use to them ?
October 2023 by mehboob ahmad
Such a huge company which pride them selves on quality and service can't even sort there phone lines so they are working correctly. Options that don't work and then when you 1st in queue the line disconnects.
October 2023 by Nicola Lillystone
Spoke to a member of staff Lizzie Brown at Coulby branch on phone she was rude customer service non existent very disappointed.
September 2023 by dave lamb
Very helpful staff try to sort out any problems.
August 2023 by Ian Fido
At least 2 members of staff directly lied to my face. Completly unacceptable behaviour.Very poor levels of customer communications to keep you updated on progress of your order.In the end complained and situation was dealt with well by the store mgr.
August 2023 by Ade
I have used spec savers for over 25 years mainly Stockton but moving I now go to Coulby. Always had very good service but appointment Wednesday 9th August changed my view. Optician was lovely helpful and informative then past me onto a young fair haired guy. I felt the whole time it was about upselling and not customers need. It was complicated in how he explained the prices and I didn?t feel valued as a customer just a commodity that he wanted to upsell too. The choice was poor and £69 range shocking yes I could of gone to another store for better choice but time restraints I couldn?t. It has changed our view on returning and we are considering looking for another opticians.Let down really by these sales tactics ?
August 2023 by Mark Phillip GraY
It's MarKO from Facebook Radio Show staff were very friendly towards my son sum staff smile and sum staff don't it's cost nothing to be friendly and sociable but unfortunately sum people don't ? think like I do
