March 2024 by Lizzy Hatch
Went into book holiday for September to Spain and to enquire about the Maldives in feb next year.Blonde girl slouched in her chair obviously couldn?t be bothered. Told flights not out for feb. She looked for September but flights didn?t suit couldn?t be bothered . She just said that?s jet 2 for you .Will go elsewhere.Rude and disinterested.
February 2024 by Jack Laing
I came in to the Scarborough Store to book a holiday and was greeted by a friendly member of staff called Bernadette. Bernadette helped me decide where in Italy to go next year based on my likes and interests and really listened to me and my needs. Thank you so much I will definitely be booking again with Bernadette in the Scarborough store!
December 2023 by Mark Robertson
Outstanding service from Lorraine - great customer care.
December 2023 by Georgiana Robertson
I have just booked for my fiancé and I to visit Iceland in the new year. Bernadette and Lorraine could not have made the process more enjoyable and relaxed. Lorraine?s first hand knowledge brought everything to life and after talking to her, we could not be more excited. Trips and restaurants were recommended. 10/10 would visit again. Thank you Tui Scarborough ?
December 2023 by Lewis Clark
great service from bobby and team
July 2023 by Aaron Slater
Thank you so much to Tommy, Maddie, Autumn for all there help today been absolute 5 ??. Huge laugh and sorted everything we need. Need a holiday or any extras? these are the best guys to come too!!!
July 2023 by Jacqueline Bate
I previously rang the harrogate branch no help whatsoever didn't even listen the scarborough branch however what a difference the lady was lovely even though busy v professional and v helpful harrogate could learn from this
July 2023 by Bryony Harper
We have recently booked our holiday to Mexico through the Scarborough TUI store with the help of Maddie O?Neill, Maddie was really helpful and it was clear she has a lot of knowledge about the different resorts, we told Maddie what kind of things we were looking for in a resort, we had a couple of resorts in mind and a budget we didn?t want to exceed if possible, Maddie came back to us promptly with quotes for the resorts we had mentioned and with some recommendations for other resorts all of which were within our budget.We picked a resort and Maddie ensured that our deposit was taken and confirmation of the booking was provided to us before she finished for work that day.Maddie made the whole process smooth and simple, she was efficient but not pushy like some sales persons can be, we?d definitely be happy to book our future holidays with her and would recommend others do also!
July 2023 by Dave Thompson
I couldn't be more complimentary of the staff in this place. Maddie and bernadette were amazing as soon as I walked into the store. The store has such friendly and welcoming members of staff. You can really tell they enjoy their job and they are all very knowledgeable. I won't go anywhere else to book my holidays. I have booked a number of holidays with the store now and they take away all the stress of arranging it. 5 /5 service
July 2023 by Zac Waterman
I would just like to say how amazing Maddie was helping us book our family holiday to the Canaries. She was so knowledgeable, polite, efficient and really made us feel amazing and excited for our upcoming holiday. If I could give 6 stars to Maddie and team I would. Thank you, we will be back to you again.
July 2023 by Alan McCarten
Second time booking a holiday in Scarborough?s TUI branch. Maddie dealt with us both times and was absolutely top notch making sure everything was smooth and easy.
June 2023 by Bernadette Waddington
Book most of our holidays here. Staff are quick off the mark and get best deals. Sboro branch is even a great point of contact whilst abroad when you have a query and getting hold of a local rep is proving slow. Always friendly, attentive and thorough. Just booked a long-haul for October. Soon to book another for 2024.
June 2023 by Sarah Brown
Fantastic service. Holiday booked for 12 of us within half an hour! Great price, great resort and just what we needed for a little mums retreat to Ibiza. Can not recommend the Tui Team in Scarborough enough, 5* service every time. Great customer service pre and post holiday. Thank you Tui Scarborough !
March 2023 by Ll Wison
Not helpfull needs cleaning inside
March 2023 by Phil Charlton
I?m not very experienced at booking foreign holidays but wanted to treat my wife for her birthday. I spoke to Maddie O?Neil who was really helpful. She is obviously very knowledgeable and the whole process was incredibly smooth and easy. Thanks Maddie!