August 2023 by Morgan Jayne
Absolutely fantastic service from all the team here; knowledgeable, friendly, and very economical service. I can?t recommend them highly enough.
April 2023 by Nadine D
Staff appreciation for Donna- I?ve been back & forth to this branch since January after a few issues with the prescription I was prescribed by the optician & having re-tests etc.I ended up opting for a full refund & taking back the lenses they had provided me.Donna was the only member of staff on the shop floor who didn?t make me feel like an inconvenience for calling the store multiple times / having my eyes re-tested & eventually opting for the full refund.If it wasn?t for Donna working there I don?t think I would be marking it as 5 stars.I really appreciated her kindness & really helpful customer service. I would recommend dealing with Donna if she?s available.
January 2023 by Karen May
Nice staff, helpful and good prices would go again next time
December 2022 by Jayne Menmuir
Went to Vision Express, Skipton and the customer service was excellent.I had a bad experience with another branch but in Skipton they couldn't do enough. Very thorough examination and lots of help. Thank you.
December 2022 by N White
Cannot fault it at all, went to boots a week ago in whitehaven and was told i had to wait until early December for an appointment. By chance I was in Skipton, walked in, 30 mins later I was getting an eye test and the glasses were £50 cheaper. The staff were lovely and my optician was a great laugh, the women who did my pre test and billed me was a pleasure. Absolutely recommend ?
December 2022 by Sue Brown
Excellent service. Staff are extremely helpful and always willing to go above and beyond. More importantly they listen and react appropriately. Wouldn't go anywhere else.
October 2022 by Chris Welch
Excellent customer service in the Skipton store.
August 2022 by Alan Staniforth
Very well looked after by the kind, caring staff.
August 2022 by James Cartwright
Wonderful customer service. I wasn't the easiest customer as had a dramatic change in prescription and needed glasses to read, drive and computer work. Very thorough eye test and a pair of vari focal glasses were prescribed. Unfortunately, they just didn't work for me, no fault of the glasses, just my own preference. Full credit to Donna, a new pair of computer specific intermediate glasses were ordered together with new reading and driving glasses. Really went out of their way to help me and make sure the products worked for me. A full refund for the glasses that I couldn't use, was given without question. I really can't recommended enough and all done with a cheerful smile.
June 2022 by Luke Smalley
Disappointing to travel 16 miles for an appointment to receive new glasses that were not in the shop and nobody thought to cancel us. This was despite texts and emails reminding us of said appointment. Now faced with another 32 mile round trip, hopefully they will be in store this time
November 2021 by Kelly Jackson
it was OK.Optician was great, staff were friendly. Store seemed messy though and I couldn't get my discount with my voucher because the glasses I chose also had 33% off - think I was shafted by Vision Express - can't have 2 deals at the same time.... poor! Not sure why this has come up as skipton either (never been), I went to Blackpool Tesco branch.
November 2021 by Phil Pipe
Had great difficulty making an appointment. No response to the number for the Skipton branch or the 0800 number. Eventually, I had to call in in person to book my eye test. The test was fine.
November 2021 by Gillian Coe
I have so far only had an eye test there , so can only comment on that. I had a thorough eye check but hated having to wear a mask while having it done. I had already waited an extra year to have the eye test because of the covid situation. I found it difficult to read the charts because of fogging up on the apparatus continuously. The optometrist was very patient though.
September 2021 by Elaine Kirkbride
The staff were welcoming and really helpful. I always need advice when choosing glass to make sure they suit me. The staff were really good assisting me.The whole process was pleasantly painless in a very calm, quiet environment.
September 2021 by Dawn Robinson
Lovely welcome from the staff at VE in Skipton. Very pleased with efficient and thorough eye examination. Yet to receive my new glasses but so far so good. Would recommend.