December 2023 by amy phillips
Absolutely terrible quality.The kitchen looks lovely when first put in, but in our case at two years, all cupboards have the gloss pealing off them. It?s a small kitchen and our warranty apparently expired at two years. I think this says it all really. If it was a decent company they would have come out and had a look as no kitchen at two years should look as ours does. Please avoid buying a gloss kitchen from this company. Terrible customer service as they think we should pay full price to replace the kitchen at two years old!!
December 2023 by Meranda Oxley
I have recently moved and have a Moores Kitchen.Whilst I find some aspects of the kitchen baffling, we required more storage.Via initial website request I had no response, however, I called and spoke to Emily and within 2 days, I had my quotation completed, giving all options and images for selection, the best service from her, and payment was made ready for delivery within 2 weeks!Thank you Emily, if I hadn't got through to yourself, I doubt I'd have the required storage ready by Christmas.You're very kind, clear and helpful over the phone, with clear emails sent within the time frame you gave me.
December 2023 by lyn bond
Just moved into a new build property, I chose a Moores Kitchen in the Kensington Range, which is fantastic quality and very well made. I have recently ordered an additional cupboard independently from Moores, Emily was very informative and provided exceptional service, she is also very knowledgeable about ordering and delivery.
December 2023 by Kevin Smith
Already have a Moore?s kitchen which is fabulous. Recently requested some additional elements. The team have been super helpful with ideas and we are delighted with the results. Thanks Emily and the team.
October 2023 by Gary Pearson
Clare Brookfield at Moores Direct has been utterly amazing ! We?ve 2 quartz worktops supplied by Belagio via Clare and both tops had defects . Clare suggested ordering from the same supplier but from a different production company as the production process was causing the marks ! With extreme patience and perseverance from Clare the perfect top number 3 arrived today ! I have to say I am not the easiest customer to deal with yet Clare managed to achieve a fantastic result ! Moores Direct have been amazing thought out the order , kitchen design , CAD drawings and the finished result is excellent!
October 2023 by Yogeshwar Kapur
Emily was very good, knowledgeable and helpful to me. She had all the answers to my queries . She was quick in resolving the questions and she was very customer orientated. Five cheers to her.
September 2023 by Natasha Brown
I recently moved into a new build property with a beautiful Moore?s Direct kitchen already fitted. I decided I wanted to add an island and I was helped through the whole design and order process by Clare. It was a fantastic experience from start to finish and Clare could not have been more helpful and accommodating! She was not just a designer it almost felt like she was my therapist as I umm?ed and Ahh?ed through the endless options and choices! She was so patient and was really invested in designing exactly what I wanted, within my budget. Thank you so much Clare and the Moore?s team!
August 2023 by Jacqueline Rye
I was very happy with the service I got from Moores Kitchens when making my purchase. The representative that assisted my purchase dealt with the transaction swiftly and with confidence and was able to answer all my questions. Also accommodated my delivery request.
July 2023 by Louise Thomas
We've recently got a new kitchen from Moores. From initial design support (from Katie), through to delivery and support afterwards, it's been great. I'm a tricky customer when it comes to getting creative around a blank space, but Katie never made me feel like my constant adjustments to the design was an issue. We had builders on site, which led to a couple of issues around measurements etc. but Moores were always on hand to help and rectify the issues...going above and beyond in some cases. The end result, is a kitchen I could only dreamed of having - the design, the colour and the quality. Thanks to everyone in the team who helped.
July 2023 by Tony Golding
Clare at Moores Direct has been so helpful and knowledgeable in assisting us to make improvements to our new-build kitchen and utility room. They weren't designed all that well by the developer and the upgrades we've added with Clare's help have transformed both rooms into practical spaces with a much better use of space. Thank you!
July 2023 by Albany Boyd
Paid for an upgraded kitchen from Moore?s through my developer of a new build home and the gloss started to peel after a few weeks & now the white gloss has gone yellow and Moore?s have told me it?s not their problem as I purchased the kitchen through my developer even though it?s a Moore?s kitchen & Moore?s installed it. Faulty products for a ridiculous price. Kitchens should last over 10 years not under 4 years. Only 2 years warranty is also appalling for an expensive kitchen.
July 2023 by Yvonne Trigg
Fantastic experience of working out requirements for kitchen alterations. Staff really knowledgeable, helpful, efficient and reliable. Would highly recommend the company based on my recent experience - Thank you, Moores!!
July 2023 by Deborah Goodall
We recently took delivery of our Moores Kitchen. Great quality and excellent service from the whole team. Our kitchen is in an old property and we don't have any right angles - making design and fit a challenge; but one that the design team at Moores rose to and our kitchen is fabulous, gaining lots of comments from visitors.
June 2023 by Anthony Hardy
Excellent customer service. Katie W was so helpful. Will definitely use Moore?s again. Highly recommended. Thanks Katie ?
May 2023 by Jade Kim
I had a kitchen put in our new build that was supplied by Moores. After moving in I wanted to add an island. I was helped by Samantha, she gave me great advice on sizes and color and style matched the island to my existing kitchen. She was so helpful and patient. Great sales person! I will definitely recommend Moores to family and friends based on the kitchen quality and great customer service provided by Samantha! Thank you again!!
