December 2023 by Neil Goodchild
Shocking. Took a ladies Ebel watch in for a new battery. Paid way over the odds (£79). We had to chase the repair as after 7 weeks we had heard nothing. They then said the battery had leaked (this watch was just over 3 years old) and would cost £490 to repair. We declined and took it to a local dealer who said there was NO sign of battery leakage, and charged us £8 to fit a new battery. The watch now works perfectlyDONT GET RIPPED OFF
August 2023 by Mr Murphy (Loaded Genius 200)
Very expensive and busy!
November 2022 by erwan vauconsant
I had seen an item of great interest on the web but was skeptical as it was a brand I'd not heard of however.. After a 400 mile trip I walked in and was greeted and tended to by Toni. Not only was she very polite and professional she was incredibly helpful in obtaining said item within 20 minutes!I'd been for a coffee and walked back in to find it on the counter waiting to be presented to which I was elated. Overall highly recommend the jewelers for their range and set up but commend Toni for being excellent, a real asset to your business. Many thanks again.
October 2022 by SUE CLEGG
Wow what a great experience with this company. Worried as ordering on line without actually seeing the watch before purchasing. The lady was more than helpful on the phone explained the process and confirmed if it wasn?t what I expected I could return within 28 days. Went ahead and placed my order and was pleased my watch was at a reduced price ?? ordered Monday delivered Royal Mail Tuesday. The watch is absolutely perfect exactly as I had viewed on the site and bonus because it fits perfectly, obviously made for me. Can?t recommend CW Sellors enoughAnyone hesitant in buying on line don?t worry this company is 100% genuine. I am very happy with my watch and how the company dealt with my phone order. Than you for a smooth purchase.
March 2022 by John Lambert
So friendly and helpful, quality jewellery at reasonable prices, particularly the Whitby Jet.
January 2022 by Sandra Daggett
exelent service! said my watch would be delivered the next day, and it was. i certainly will be using again. a quality outfit!
December 2021 by Trina
Rang with a request to help replace a ring that was lost. Jade couldn?t have been more helpful and informative as the ring was no longer in production. She managed to source a new ring for me that matched the one lost. Customer service needed more than 5 stars and the jewellery itself is beautiful. Great shop
December 2021 by wayne reid
bought some beautiful spider ear rings and necklace, silver and jet. Wonderful friendly service from Rebecca, highly recommended. Many thanks x
November 2021 by Brendan Cooper
Awesome customer service, excellent polite friendly salesman (Shane), I?ve bought from C W Sellors before always a good experience ??
October 2021 by #just wajed.
I love
September 2021 by Gail Downs
Always wanted to own a Whitby jet ring and now I do. A very helpful gentleman. Thank you. X
April 2021 by Robbie McCormack
I purchased a watch with the finance option, everything appeared to be going smoothly, l received order confirmation and finance processed, both confirmed on email. 2 days later there had been no further contact, I rang cw Sellors for an update, I was put on hold then received a muttered update along the lines of "eerrr we apologise the item isn't in stock its limited edition" I subsequently emailed cw Sellors after digesting this to request a refund, I received no reply so rang again... Was given an apology and was promised they would contact finance company to cancel and I would receive an email confirming this... No email received. On the 10th day after my order I have contacted finance company who state cw sellors haven't contacted them to cancel, as things are now I am left with open finance and unable to move on with purchase of watch with a different provider.
April 2021 by Rachel Pierson
I was a bit cautious about buying from this company, as the last time I checked out these reviews there were a lot more reviews. Including 4 or 5 one star reviews complaining about not receiving their goods, or their watch being lost. (Probably about one in 15 or so reviews was negative.) I actually came here to counteract those reviews, and say I had a good experience. I'm disappointed the negative reviews have been removed; balance gives credibility. That's why I won't have anything to do with Trustpilot - it is whitewashing at its worst, and I actually take a mental note when a company actively promotes themselves on there that there are probably hidden issues.Anyway, that said, I ordered my watch and it arrived the next day. It was as good as another watch of the same model I'd bought elsewhere recently. And, with the 10% off this company was offering, they also offered the best price. This company didn't spam me with requests to review their product, or like them on Twitface, or any of that annoying rubbish. Which was nice to see.Overall, it was a very pleasant buying experience. Most of the negative reviews that have been removed were about negative experiences when things went wrong. Also, IIRC several of them were about gifts ordered near Christmastime, with no delivery in time to make the day. I've no reason to doubt those negative experiences. But, by contrast, my own experience was flawless.
