October 2023 by Bungo
I went here for an eye test and glasses back in may 23 the eye appointment took less than 10 minutes you just get glorified reading glasses that don?t fit sick of going back and forth , went to proper eye examination totally wrong glasses from Asda will never ever go again an will not recommend, stick to groceries or train the staff absolute diabolical service from start to finish I?m in 2 minds wether to report this as it?s a disgrace
July 2023 by shona smith
Had a refill section but the store layout is confusing
June 2023 by William Craven
Got a pair of glasses earlier in the year. Found out by my driving instructor that they wasn?t right. So I decided to go to an optician that isn?t part of a supermarket. I will say ASDA opticians dealt with my issue professionally & swiftly & I got my money back. However the fact that my eyes wasn?t correctly tested is concerning. ASDA are good for been a supermarket but not opticians in my experience.
November 2022 by Sarah Paskett
Fantastic customer service and value for money. Half the price of vision express and a much more caring team of staff
November 2022 by Mitzi Griffin
Had an appointment to try soft contact lessons. I was struggling to put them in and the optician didn't seem to have alot of patience, so referred me to one of the sales assistants.It took about 2 to 3 mins to put them in but I was unable to remove the lenses and had to wait for optician to come back to remove them for me. I was then charged £15 for my time in the chair, a service which is usually free and just normal procedure in most Opticians. When I rang up to complain, the Optician did not return my call.
November 2022 by Ken Burton
Great service, having had a bad experience at another opticians, i though i would try Asda,The service was great most helpful, good range of glasses at a very reasonable price, could not be more pleased when I got my glasses.If you want good service and good glasses at great prices i would recommend.
November 2021 by Malcolm Kilbourne
Very friendly. professional staff and a good range of frames
November 2021 by Lizzie Beth
I'm really impressed by the service I received when purchasing my latest pair of glasses. I tend to buy new ones every year and generally they are from Asda Monks Cross. Despite having a strong prescription and needing to wear varifocals I find the glasses here to be really good value for money. The customer service provided by the member of staff was excellent both in helping me to choose a pair on my first visit, making adjustments to my old pair and then helping me again when I collected my new pair. Your staff are extremely knowledgable and a credit to your department. Thank you very much.
November 2020 by Trevor Hickman
We get our shopping from asda we get our glasses from there all at very good prices. The staff are very friendly and helpful and produces are very good compared to some other stores.
November 2020 by bobby moore
Asda Monks Cross, the staff here are just amazing , I can't thank them enough for a recent most professional experience I had at this branch, I shall be back again for eye test and glasses, thank you all.
November 2020 by Helen Edmondson
I started using Asda after I lost a new pair of glasses that I paid a fortune for as wrong side of Christmas and wear varifocals I researched and was blown away by Asda report by a secret optometrist for a top newspaper thought pricing to good to be true i went bought a pair that was so easy had them made up to my prescription and have not looked back since I pay extra for polarised on my second set but considering still come up less than half of my former opticians I im happy no hidden extras staff are above & beyond helpful and I get so many comments on my glasses im on my 4th prescription through Asda and I won't go anywhere else !!
November 2019 by Jayne Andrews
Poor staffing levels. Long waits. ConsyantlC back for specs to be refitted.
November 2019 by Suzanne Barwick
Could not have asked for better service, chose two frames and purchased them with verifocal lenses half the price leading competitor had quoted me, ready to collect in less than a week, had to return once for a tweek to fitting otherwise no problems would recommend to all.
November 2018 by Maria Goodway
States continuously closed on the website. Never answer phone. When they do sound like they're doing you a favour talking to you. Won't be getting my money...
November 2018 by Linda Taylor
The eye team at monks cross were excellent I've been to several opticians over the years but these are far the best and would recommend Asda opticians from now on x