January 2024 by Craig Ware
Very disappointed with the level of customer service displayed in the branch. The gentleman serving on the desk was particularly rude and abrasive to a lady who called in after speaking with someone on the phone the previous day and needed help. Advisors were blaming a power cut, and backlogs and made that the customers problem not theirs. In addition, when needing to look at a new pair of glasses the way glasses are being displayed had changed. They are now all together and not split into any kind of segments other than brand. This made them hard to find, and hard to look at pricing. I have been a patient here for over 10 years and although the lady testing my eyes was amazing, the overall experience was frustratingly disappointing
January 2024 by julie burgess
Sahel my optician. Polite, professional and friendly, made the time to enquire about what I was doing if I?d enjoyed my Christmas and so good how he treated me while he was looking at my eyes everything he asked or said was so clear. As a company, you should be extremely proud of him. If I was his parent, I would be extremely proud of him. And I thought he should be recognised in someway from Boots.
December 2023 by Colin Draper
Staff were thoroughly attentive and highly professional.
December 2023 by colin michael
Polite, excellent and prompt service by administration staff and Optician.
December 2023 by FangfossFlyer
The optician was very thorough, knowledgeable and easy to get on with.
December 2023 by Gillie Horne
Excellent service, staff very friendly and helpful. Smooth process from start to finish.
December 2023 by John Plant
Quick and efficient. Friendly & knowledgeable staff. Particular thank you to Kaitlyn & Paula.
December 2023 by Stacey Medhurst
Sahel, Maria and Cheryl were so helpful and friendly. Helped me decide with my glasses and made me feel comfortable and welcome. Absolutely beautiful people to deal with and a pleasure to meet
December 2023 by Royston Jones
All staff who looked after me that day were exceptionally friendly, professional and gave excellent advise. Nice to see people happy in their workplace too. Highly recommended.
December 2023 by Andrew Alexander
My wife and I both had eyetest appointments on the same morning. The staff made us feel welcome from the outset and Lily took us through the pre-tests most efficiently and pleasantly. Suzanne Peacock carried out the eyetest on each of us most thoroughly and positively. She gave good helpful advice on our vision requirements and we felt very confident in her assessments.
December 2023 by christopher cousans
Great job well done SAHEL first class optician referred me for cataract surgery on my left eye every thing happened very quickly now I can see brilliant with out glasses. Just need reading glasses for close work.
November 2023 by jane pettifer
Seen promptly Extremely thorough examination with explanation clearly given All charming and efficient.
November 2023 by J Timothy Hudson
The team of Maria, Michelle and Opfour (Sp?) were precise, super friendly and efficient. They shared information with me and each other to make the experience pragmatic but enjoyable.
November 2023 by David Murray
The personnel and the whole atmosphere were one of professional calm and efficiency.Special mention must be made of Mominah. My appointment was unscheduled and in addition to excellent opthalmic care she explained and clarified the subjects of my concerns. Will you kindly pass on my thanks to her and the receptionist Jayne. Regards David Gray Murray
November 2023 by Gill Shaw
I was rather anxious about having my 1st ever eye test.I have learning difficulties and can get rather agitated.Michelle made my appointment and I was greeted by Kaitlyn who pre screened me and then Sahel tested my eyes.All staff were extremely welcoming and very patient with me. I would highly recommend Boots opticians Clifton Moor.
