January 2024 by Joanne Grubb
Really delicious food and so kind and friendly to my 6 year old daughter. Highly recommended!
January 2024 by Bosina Elessawy
Best burger i've had in a long time!! Staff are lovely, very friendly and accommodating. Will definitely be eating here again on my next visit to York!
January 2024 by Sarah C
Very disappointing visit, we were last here a few years ago. Terrible first impression at the door. There was a mix up with our booking causing a delay to getting us seated. The waiter tried to seat us with the walk in group behind us! We were ushered to a table with a scruffy foam bench. The fabric had huge holes in it, and the foam was disolving and lumpy. The server advised there was no alternative table, so there we sat. Our burgers were dry and overcooked, we gave up trying to attract a server and no one asked us if the food was ok. The drinks were good, nice milkshakes and great to have rootbeer. We will not return, sadly standards have dropped massively.
January 2024 by jamie 1983
Usually a very positive reviewer. However I can't describe today's experience as anything other that just about satisfactory.Firstly the restaurant was really cold. Kids actually put their coats on to eat. The seating at the back of the restaurant was falling apart. Lining of the booth style chairs hanging out. Cannot be adequately cleaned as foam exposed.Men's toilets were not clean.The food...... this was actually okay. The burgers were nice. The fries were bland and unseasoned however. Don't get me wrong, I wasn't expecting fine dining but at 4 pounds thereabouts for fries to add on to the burger I would have expected them to be a bit more special.Finally, the kids menu.... 3 kids ordered. Choice of drinks was limited to orange juice, apple juice or milk..... we would have been fine with this... however they had run out of orange juice and apple juice. Only one of the three kids wanted milk. I asked if there was another alternative given that they have run out of the other menu choices. The response was tap water. Really guys.... not great customer service. You ran out.... offer an alternative. A real alternative.... not something we could order free of charge anyways.I really enjoyed byron in Leeds when it existed and I think I visited one in Norwich too.Would I return to York Byron..... in all honesty no. And I would not recommend it.
January 2024 by G. Z.
Food was great, came quick & staff were nice but our visit was spoiled by two seemingly homeless people being allowed to enter and rant aggressively and closely at the patrons.I understand homelessness isn't Byron's fault, nor is antisocial behaviour, but it's quite hard to enjoy your food when your nose is being assaulted by the eye-watering stench of urine. It's also hard to feel relaxed when you're being shouted at by strangers and feel the need to hold on to your belongings.I would highly recommend doormen, especially if this is a regular occurrence, because it really did spoil what was otherwise a 5 star visit. Was quite shocking for a first visit.Vegetarian options: The veggie options were great, as were the vegan ones
December 2023 by Lisa Hamilton
Holes in seats, cobwebs on lights above tablet, staff had to be asked to stop shouting behind us couldn't hear our own conversation, food was very salty, chicken was dry,would be good if they sold hot drinks, added service charge without saying. Over all expensive for what we had. Would not go again.Wheelchair accessibility: Entrance was tight took 3 of us to get the wheelchair through the door and then the curtain.
December 2023 by Sylvia
Every single time I have ordered from this restaurant they have missed 1-3 items on my order. Every single time. From missing drinks, missing sides and even missing burgers, when ordering for two people and the other misses out of their items, it?s unacceptable. The level of unprofessional & sloppy behaviour to allow this over and over again. Why aren?t orders checked? Check the bag! Check them against the receipt! In one case, I ordered two drinks and the cardboard drink holder for two spaces only had one pushed down. Meaning they KNEW they were only putting in one drink despite the order. Sort it out! Won?t be ordering ever again.
December 2023 by lianne curran
Fab, tasty lunch out with a friend. Downside was the seats near the door on a bitterly cold day so ate with scarves and jumpers on. Staff did their best to keep the door shut despite the people in the queue insisting on jamming themselves in the entrance. Good atmosphere and really lovely, well cooked food. Will be back!
December 2023 by NIKKY SHERRARD
We had our works Christmas party here. Phil (the manager whom I was in contact with to organise) couldn't have been more enthusiastic and helpful whilst planning the meal. Maria who served us was absolutely charming and looked after us very well and made the whole meal a wonderful one. We chose the set Christmas menu which had some really unusual options. Food was lovely, freshly cooked and plentiful. Would recommend ?Vegetarian options: Excellent range of vegetarian options and more interesting than the usual "standard veggie options"
December 2023 by Suzanne B
I was in York enjoying the holiday offerings, such a beautiful time of year in York. I'm not from the UK and had been really craving a burger so as I was passing Byron and noticed they had burgers & beer, I went in feeling excited and hopeful. I was happy to see they had an IPA on draft and I ordered that and a cheese burger. The waitress asked if I had any allergies which I thought was nice but also odd, I've not been asked that before. So, when the burger came and I took my first bite I was instantly hit with SALT. Indicative of what we call MSG (monosodium Glutamate) A toxic concoction often found in Chinese food, though perhaps in more food here in the UK? A lot of people are allergic to MSG which is why I think they asked if I had any allergies. Now you know what to do if you get asked. My burger was far too salty tasting (and I don't shy away from salt) so I will continue my search for a good (healthy) burger in Yorkshire!
December 2023 by The Honest Aspy
Absolutely delicious food and generous portions.The staff were very friendly and I'd particularly recommend the milkshakes although they're practically a desert in themselves.
November 2023 by Melissa Hogan
Stopped by for lunch. Ordered drinks and my coke was warm off the shelf however the glass was frozen so wasn?t too bad. Ordered 2 burgers and 2 skin on fries from the menu. The fries arrived and were mostly definitely not skin on fries. At £3.95 per portion I think you need to be more honest to your customers and tell them what they are paying for. If we had been told when we ordered no skin on fries we wouldn?t have ordered them as they were the worst frozen chips I?ve ever tasted. The burgers were good. Ordered a rose proseco, came out flat but another one came out quickly after fresh from the bottle. The fries were taken off the bill but after we had paid we realised a 10% service charge had been added on. We didn?t see this advertised on the menu unless I missed it but I always think it?s cheeky to assume a tip especially when things weren?t spot on.
November 2023 by Susan Coldron
We popped in for a quick lunch with our daughter and granddaughter. The burgers were excellent and filling. The staff were all friendly and polite.Kid-friendliness: The usual crayons and colouring sheet was provided
November 2023 by Luke Wytcherley
The food that came was very delicious but wasn't as advertised, our server tony was quick to remedy it and gad a lovely attitude towards the situation and very understanding and helpful, the experience was complete with him alone. The food was your general run of the mill burger place with some nice added ambience. Hopefully he gets recognised for his incredible service&attitude
November 2023 by martin minett
Visited whilst on holiday with friends in York.I'm probably one of those people restaurants dread as I am dairy and gluten free. Not at Byron the staff were excellent. A folder of all allergens in their menu was provided which isn't unusual but the knowledge and recommendations were perfect from the wonderful person who guided me through the menu and even another member of staff pointed out which condiments I could or couldn't have. A great meal followed with perfect service.Dietary restrictions: As previously mentioned if you suffer with not being able to eat everything most people usually have then this is the place for you.
