March 2024 by Karen Dawes
Went in for a coffee and bite to eat on a Friday afternoon. They had ran out of clean plates and asked if we'd have our 3 toasted sandwiches on two plates as they hadn't had time to wash up. I said no these are for 3 people so we need 3 plates. I was offered a saucer and the guy cut the toasted sandwich to fit the saucer. Behind the counter was untidy and dirty dishes piled high, service was very slow but the guy was working on his own. We won't return to this cafe Nero.
March 2024 by Joe Hebden
Large hot chocolate rather bland; most seats upstairs and no disabled access to downstairs toilets.
March 2024 by Matt Gregory
Very good service with friendly staff.
February 2024 by Daniel Baroy
Great place to sit and chill for a bit! I got a hot chocolate and a cake and sat upstairs and it was so nice to get away from the busy streets of York and just to sit and chill somewhere nice and quiet was great. Also they are dog friendly so that's a plus!
February 2024 by Ove Andresen
This was disappointing. The whole place was dirty and grotty. Bits of dried food mashed into the fabric of the chairs, tables hadn't been wiped for ages and dirty toilets. Not a pleasant experience.
January 2024 by peter webb
Rude service.
January 2024 by simon filer
Service shocking and staff condescending and
December 2023 by Jennifer Dawson
Perfect place for a drink and a snack!
December 2023 by Michael Mccalla
Sam is an absolute pleasure to be served by always friendly with the customers delivers what you want and how you want it top class service.
November 2023 by Brin B
The staff made our little pug Bella very welcome. It's great that Caffe Nero allows dogs. We were able to escape a very cold day today, enjoy yummy coffee, and relax with Bella between lunch and shopping. Many thanks - we'll back. Five woofs from Bella! ? ??
November 2023 by Roy Jordan
Good as far as a coffee shop goes, but nothing to get excited about.
November 2023 by Matt Collins
Rude staff. Don't even welcome you in arrival, just let you know they are shutting in an hour. Cafe busy but upstairs closed for some reason.Avoid.
November 2023 by Mark Dennis
One of my favourite Cafe Nero's. Great place to sit and gather your thoughts.
November 2023 by L Dean
Needing a bite to eat before the theatre. But not much time we went into cafe Nero to have a toastie. Too be told oh we have already turned our toaster off. Asking what time they closed they said oh not for another hour but nobody has been in! Not very impressed that they are shutting things down when they still have over an hour of selling time to go. Very disappointed.
November 2023 by Graeme Hunter
Servics was excellent. Great baristas and coff the best of the chains. However, upstairs seating area is filthy. Open top bins, stckt matted, and ripped seats. Mangers must do better.
