March 2024 by Anne Stagg Hypnotherapy
Today was the first visit to this Caffè Nero in the centre of York.As it?s part of a chain you generally know what to expect if you have been to other branches but this visit was disappointing. It was relatively early(around 09:30) so they weren?t rushed off their feet but the place was not at all welcoming.The barista who made my coffee filled it absolutely to the brim, so that as soon as I touched it the coffee spilled over.Also because it was put on a counter which was almost at my eye level it was very difficult and uncomfortable to try to pick up the tray. He did bring a couple of serviettes over but if he had been properly trained, that wouldn?t have happened.Poor selection of gf bars; overpriced.I popped into the loo before leaving-the actual toilet was filthy and had to be cleaned before I could use it. The area was generally grubby and apparently had been cleaned only once the previous day and not at all today????I certainly won?t be going to this cafe again.
February 2024 by Marc Lightfoot
Went in on evening of Saturday 24th February 2024 at around 6pm. Long queue and only the trainee was making drinks, whilst the more senior team member just stood by the counter sipping his drink and looked at the ever-growing queue.
February 2024 by tony grantham
Tables not cleared. Dirty. Not cosy. Air conditioning blows cold air on customers
February 2024 by Ian Charlton
Dirty,drab, and dreary coffee house. The staff kept dropping things on the floor and the coffee was like tar. I understand it was the end of the day, but still .
February 2024 by Steven Courtney
I was a Gen Xer when I came in but a Boomer by the time I got served.
February 2024 by m ?MM? m
I stopped here for a tea and something to eat, it was good polite staff and comfortable seats. Five stars from me!
February 2024 by William Owen
Good, polite service. Decent place for coffee.
January 2024 by Heather Fuller
No better than the last time I visited. Pleasant staff, run off their feet. Tables left uncleared. What comes first when the place is understaffed and customers are waiting?? Coffees or table clearing??
January 2024 by Tony Parry
Lovely coffee, service was a bit slow but all fine in the end.
December 2023 by Waddler
Ended up here on New Years Day because so many places in York were closed, that all of the (few) cafes that were open were packed with queues etc. Its been many years since I last had a cafe nero. This reminded me to leave it another few years. There's so many nice independent cafes in York that it would be a real shame to end up here on normal days.
December 2023 by Jennifer Smith
Lovely coffee stop during our Christmas shopping
December 2023 by Christine Cummings
Pity only one toilet. Staff worked very hard but not enough of them, very slow in clearing
December 2023 by Darren Allen
Always the same which ever branch you on in, best coffee, friendly staff and good
November 2023 by Geoff Harvey
the coffee and food is greatthe service needs reviewinghow the staff cope I don't
October 2023 by el clare
A trainee barista served me and made my order perfectly, delivering excellent friendly service. Her colleague (presumably her trainer) was extremely patient and worked very efficiently. I have worked in hospitality before and know how awkward it can feel, being the newest employee when you aren?t quite as fast as your colleagues, so it was wonderful to see patience and kindness on both sides!
