March 2024 by Jacquie Kerr
Julie, saw that I was disabled and showing pain signals and offered to help me. Hubby was here so ok but how reassuring was she 10/10. Thank you Julie xx
February 2024 by Les Holderness
Parking: York hospital limited parking. Waited 2 hours and still didn't get parked. Had to park 2 miles away and get bus back. Avoid at all costs.
January 2024 by Jacqui Meehan
Never disappointsUpdate, wow this place is good, when staff are not serving they are filling the shelves.The queue was quite long but these guys just brilliant and fast.Also , they were extremely helpful.
December 2023 by Cheryl L
I would like to say i cant believe how rude the blonde person in the black tshirt is. When she speaks to you it's as if everything is putting her out, she is abrupt and has a terrible attitude. At the end of the people are going to hospital for treatments and are unwell, the last thing anyone wants is a horrible attitude. I have been a few times over the last 3 weeks and she has never appeared nice even others have commented.
December 2023 by matt
Customer service very poor for a hospital Costa. You never know why that person your serving is there and you have a chance to make a small amount of there day better.A coffee shop that only uses takeaway packaging, which had 3 members of staff on had some of the seating area closed off?
October 2023 by Vicky Wilkie
Staff were so kind when they saw my niece crying.
August 2023 by Maryanne Parker
On 16/08 manager of the floor did not let me in at 1648 despite closing at 1700 and only 2 people at the till. I asked please nicely and she said no. Shocking customer service to NHS staff members who have to work till 10pm. 1652 and the shutters are down and lucky them they get to finish work early.
August 2023 by Lauren Willemse
Everything I come here the staff seem miserable. The food is great but the drinks are hit and miss depending on who's making them. I know that it can be stressful working in hospitality but it's not the customers fault if the workers hate there job!Vegetarian options: There are many vegan and vegetarian food options and alternative milks for drinks.Wheelchair accessibility: All on the ground floor so easy access for disabled people. Lots of places to sit so wheelchair users don't feel like they are in the way
July 2023 by Carol Rushby
Had to check if I had cash today as only taking cash ?? luckily I had enough
July 2023 by Sarah Atkin
Bit useless. Cash only the day we were there. No good when hardly anyone carries cash these days!
July 2023 by Janine DELANEY
Don't really like their coffee but, lots of people do.
June 2023 by Mrs GC MG
Came here 4 weeks ago card machine not working so went to shop instead just been again today and card machine still not working which is a bit of a joke. Tables littered with empty cups etc perhaps customers just need to clean up after themselves. Wanted a strawberry frappe didn't have any strawberry juice Not a massive choice of cakes etc. Prices as you expect with Costa always
June 2023 by Google user
Came here 4 weeks ago card machine not working so went to shop instead just been again today and card machine still not working which is a bit of a joke. Tables littered with empty cups etc perhaps customers just need to clean up after themselves. Wanted a strawberry frappe didn't have any strawberry juice Not a massive choice of cakes etc. Prices as you expect with Costa always
April 2023 by Kate Jacques
Hospital Costs. No food! Went at 1.30pm no sandwiches left at all just directed to newsagent next door for a pre packed sandwich. Hardly any cakes left. Thought it was a one off but went following days shocking. I was visiting temporarily but what do the poor doctors/staff do at the hospital?? World have spent far more if they had anything but drinks and leftover flapjack. Very poor
April 2023 by Jan Wiseman
Uncleared tables, long queues, and service slow. Having said that, there were 3 members of staff working, 2 were serving, and 1 was replenishing stock. I think they need more staff
