January 2024 by Dipash Chauhan
Fantastic service from Andi and his manager. Especially versus another large company ?sounds a bit like apology? let me down.Ordered a platinum product - came in 4 weeks! Over the xmas period beating their eta by over a month! Thanks guys they look superb, i just hope the Dachshunds dont destroy them!
October 2023 by Charlotte Bradley
Got 2 new sofas today, the Cudworth sofa in chocolate, perfect ? and delivery guys wete spot on time very polite too. Looks great thankyou
August 2023 by Ian Middleton
Very poor customer service in store , wanted to purchase a sofa bed told they were over there pointing to corner of shop,no help so we left customer service is key
August 2023 by Ben Trynka-Watson
Ordered cushions to match our sofa, took over a year for them to deliver ANYTHING, after being called almost weekly once past the 3 month delivery estimate. They then delivered the wrong items, we have been calling them every week since, over 6 months now, to get a refund and have them collected, always told ?someone from head office has to call you back?, they NEVER do. Absolutely disgusting. Worst experience I?ve ever had with a retailer. They have essentially stolen £400 from me. I will never buy anything from them ever again. Avoid.
August 2023 by Margaret Noakes
The staff was friendly and knowledgeable about their product.I felt all of our questions were answered and fully.We did feel harassed or being pushed to make a purchase.We had a very positive experience.
August 2023 by Ian Burl
Great range of products with excellent Customer Service from Rebecca Gascoyne.
August 2023 by James Cattanach
Chris the manager is a blatant liar, strong words but true and borne out by the fact that Barclays bank refunded my £3,000 for a suite that was delivered with the wrong arm chair which Chris refused to acknowledge despite picture evidence.Other reviews say similar experience, I'm sure that all goes well for many purchases but you never know how good a company is until you have a problem.Utterly disgraceful and unhelpful attitude throughout complaints process, reported to Consumer watchdog.Disgusted.
April 2023 by Jane Butler
Excellent service very helpful salesman
April 2023 by Kate B
I purchased a set of ex display sofas in good faith. When I arrived to collect them, DFS staff in store has packaged them for me. When I got home an unwrapped I noticed that the arm of the chair was significantly damaged because the frame was broken, not something that you could see or feel, but something that you could feel if you lifted or moved it. Because the chair was so well packaged when I collected it and bound with duct tape - I did not feel the movement. There is no way the store did not know it was damaged at the point of sale. Once discovered - I contacted the store immediately who suggested I should have checked this but eventually agreed they knew it was damaged at sale point and that they would arrange to collect. The sofa also has a very pungent smell like garlic or fire. I was told this was the flame retardant used and I should have smelt the sofa before agreeing to purchase. After almost a month of back and forth, they collected but told me a refund would take 10-14 days to raise, then 21 days to process. Tried to escalate concerns with a store manager because i now have no money and no sofa - but unfortunately - they seem quite keen to blame the customer for not pulling about the sofa or accuse them of being rude if you ask probing questions. Not the service I have had from them in the past so a real shame. Customer service on the telephone were very helpful but sadly not able to resolve. Moral of the story - don't buy from the York store and if you do, make sure you smell it and pull the frame about for a 'sold as seen' item.
April 2023 by Tinket Bell
Bought 2 sofas 5 months ago, I usually spend quiet a bit on my sofas but I'm noticing wherever I buy there always bad quality, dfs is no different,I have a 2 seater and 3 seater L shape, when you sit on the cushions you can feel the wood frame through them, the cushion covers are stretching and look baggy, the material is looking worn, I'm self employed and are out of the house ALOT so for them to be looking so shabby with not much use isn't great, this was my 1st and last time I would use them. We spent 4k, as my dad says you get what you pay for, rubbish
April 2023 by James Firth
Craig, the branch manager here is extremely poor. Reported an issue of missing component after finding it was failed to be reported by delivery men. Repeatedly said its took you too long to report even though sofas under warranty. Terrible customer service, will never use DFS again due to Craig.
April 2023 by Glenn White
Bought sofa's here before about 12 years ago still in great condition but fancying a change
April 2023 by Darren Turner
Absolutely the worse customer service I have ever received. DO NOT buy from any DFS branch as the customer service and management team are not interested in the customer after taking delivery. Even after sending a letter to the CEO, with my total dissatisfaction in what i purchased, they are not interested. They would rather me complain on every single platform possible, which I am now going to do. ALL my family and friends will never use this company again!!! Please be warned.
February 2023 by Nicky Moore
Was not impressed. Staff did not even say hello. Not even acknowledged....won't go back
February 2023 by Kevin Pocock (Pokey)
Great parking a d the staff were really helpful also very handy for other shops ie Tesco
