March 2024 by Nati Torres
Excellent place, they served us very well, the food was delicious, we ate some super delicious pasta.
March 2024 by Joe Butler
Get the easy bit out the way. The food isn?t too bad, not amazing .The service is beyond appalling. Items missed, 45 minutes for garlic bread to appear, missed items never show up even when queried, missed items appear on bill and waitress appeared to have just landed from another planet. Not a clue. York has many many restaurants and this is definitely in the bottom 5%. AVOID.
March 2024 by Joanne Mordue
We booked a table here for dinner at 6pm before a 7.30pm show at The Grand Opera House. At 7.20 we, and several other tables who had theatre tickets, still hadn't received our food so we all just had to walk out. The waitresses were so sweet and apologetic that I wasn't going to leave a bad review but I got chatting to a friend about it and she told me they had exactly the same experience last year. So I felt duty bound to leave a review warning other people not to book here if you're under time pressure to get to the theatre.It made our evening really stressful. We had my parters children with us. They hadn't eaten anything since school so we had to run to Tesco express for sandwiches and we missed the first ten minutes of the show!
March 2024 by 2bluebell
I?ve been here before for lunch and had pizza which was always excellent. Nice base and very juicy. Came in the evening this time and the food was excellent. The char grilled burger was excellent. Tasted like it should and didn?t come in a huge tower which you then spend all night deconstructing. The lasagne was also delicious. Service quick and polite. Beer was icy cold. Coffees were nice and strong. Nothing to fault it and excellent value. Having been to a Michelin star owners restaurant a few weeks ago and paid through the nose this was different class food. We will be back.
March 2024 by Sue Brown
Very nice inside, was emptyish when we went,but non the less,very chilled relaxed environment!What more could you want!
March 2024 by ????? ??????
We walked in by chance, without a reservation, it was heavily raining, it was a Saturday evening and of course all the tables were booked. But I sincerely asked to find us any place, as we had come from Oxfordshire and we did not know the area at all. To my surprise, Matt - a great waiter - offered us a table.It was a very good quality of food: we ordered pizzas, pastas, salad and deserts.All food was delicious. The staff was lovely, the place was clean and very nice.Unfortunately, I forgot my receipt to review them on their page,but it was on the 17.02.2024 in Prezzo York UKGreat restaurant - this is what distinguishes this restaurant from others. It is flexible and adapts to each guest personally. Matt is an extremely friendly and professional guy.Thank you for a nice experience! ??
March 2024 by Marcel Potter
One of the greatest services in England. The reception was impeccable. The waiter was helpful and friendly.
March 2024 by Karen J
Ate here on our family trip to York. Dropped in on the Sunday but they were busy so booked for the Monday. My daughter-in-law has a severe coeliac intolerance, Tobias really put her mind at rest. Not only was the food amazing, the service was wonderful. Tobias even went as far as personally seeing that her food was not at risk of cross contamination. Tough to find service like this, Tobias went above and beyond, he really made us feel valued! Four wonderful starters and mains. Highly recommend.
March 2024 by Mike Y
We had a table booked for 5.30PM on Saturday which was part of my birthday treat (a day out in York which included a trip to the theatre opposite). When we arrived, we were informed that there were only two chefs and a trainee on duty. Consequently, there could be a 30-minute wait for food. As 30 minutes didn?t seem too bad (and we didn?t stand much chance of getting in anywhere else at that time) we decided it wouldn?t be an issue. We ordered starters and main courses just as another couple arrived and sat at the next table. After about 25 minutes the other couples starter arrived and then ours. Didn?t think anything of it at the time. Sadly, our starter was lukewarm at best. Our server appeared and asked us if everything was ok. She timed it beautifully to ensure that we both had our mouths full and turned away without a second glance! Then we waited and waited. A total of 1 hour and 40 minutes to be precise. No apology or explanation. More annoyingly the couple at the next table who had arrived after us were halfway through their main course! Fortunately, we had been given some Prezzo vouchers for Xmas and my wife is entitled to Blue Light discount, so we didn?t pay the full price (about £60.00). If we had then I may have complained there and then but we were past caring by then. To finish off. Prezzo never responds to TripAdvisor reviews, so I have also completed their own on-line survey. Be interested to see if they bother about that!
March 2024 by Tom H
The food was slightly above average but the service was pretty bad. We had to flag down a waiter (who was rarely around) any time we needed anything, often after waiting for way too long.
February 2024 by georgiana ionascu
Very nice experience. The food was amazing, I had the truffle gorgonzola beef burger and it was divine, and for desert an affogato. The staff was lovely, the place was clean and very nice. Unfortunately I forgot my receipt to review them on their restaurant page,but it was on the 20.02.2024 in York, UK.Great restaurant.
February 2024 by K. Peake
This was a great restaurant for dining, where the staff got me and my friend seated promptly with a menu! The design is modernized and incorporates greenery, seating itself is definitely comfortable also. I enjoyed a Margarita pizza although the cheese to tomato ratio was slightly too high, this was served in decent time as expected.
February 2024 by Ann Elliott
Friendly staff, plenty of choice on menu and delicious
February 2024 by Sam Owen-Hughes
Delicious focaccia lunch, service was quick and very positive, very good value for the quality and quantity of the food, would definitely go again and recommend to
February 2024 by 588neilw
I've eaten at many Prezzo restaurants over the years. I think they're a great, fairly inexpensive & casual Italian dining chain. I'm not blown away very often but nor do I ever leave one of their restaurants disappointed. The food and service are decent and sometimes that's all we want. Unfortunately on this particular occasion at this restaurant (first time here) the service was incredibly slow and that greatly impacted our experience. I got the feeling that perhaps they were understaffed and if that is the case and it was not intentional (e.g through staff absence rather then from poor management) we have to take that into account. The waitress was very friendly and smiley (when we saw her). In terms of food it was a little sub-par for Prezzo. The Chicken Alfredo was very 'meh' and I felt a little disappointed that it was nowhere near its equivalent at Vapiano for example, nor was it even close to what I can do myself at home. A 2.5 out of 5 dish here really, when generally Prezzo dishes would probably average out around 3.5 to 4 if I was scoring all the ones I've had in the past. This might be how it is across the chain though, I don't know. The other dishes my family had were all fine with nothing significant to mention one way or the other.
